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Service Manager - Repairs

The Guinness Partnership
England, London
Up to £45649 per annum
Closing date
23 Feb 2024

About the role

We have an exciting opportunity for a Service Manager to join our Repairs Team covering the Tower Hamlets and surrounding London area on a Permanent basis.
What we're looking for

We're a customer-focused organisation so we know that how we do things is just as important as what we do so as well as being an experienced manager, you'll also have great customer service skills and a willingness to go the extra mile to get the job done.

Reporting to the Regional Head of Service, you'll be responsible for:

  • Managing a team to deliver programmed works in customers' homes.
  • Managing operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
  • Ensuring the necessary financial controls are exercised and that adequate resources are in place.
  • Managing approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
  • Monitoring that operatives are maintaining appropriate levels of vehicle stock.
  • Manage and control of materials in line with legislative standards and company guidelines.
  • Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
  • Ensuring timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
  • Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Essential Skills/Experience

  • Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
  • Experience of leading, managing, developing and motivating operational teams.
  • Up to date knowledge of housing sector best practice and relevant legislation.
  • Experience of successfully delivering an excellent customer focused repair service.
  • Experience of repairs management information systems.
  • Excellent oral and written communications.
  • Demonstrates the Guinness Behaviours.


  • Experience of stock condition software/handheld devices.
  • Experience of working as part of a management team delivering front line services.
  • Experience of change management.
  • Extensive knowledge of building maintenance technical operations.

Essential Qualifications

  • Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria .

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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