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Performance & Delivery Manager – Wellbeing & Support

Blue Octopus Recruitment Ltd
Home Based
£50,700 per annum + Car Allowance
Closing date
18 Mar 2024

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Community and Customer Services
Full Time
Organisation Type
Housing association / RP

Job Details

Are you passionate about ensuring service delivery that allows people to thrive and live their best lives?

Do you care about providing services that you would want your loved ones to experience?

Do you love the challenge of delivering against KPI’s?

If you answered yes, we’d love to hear from you!

At Stonewater we don’t believe there is any room for middle ground. With life being in constant motion you’re either going forwards or you’re going backwards. We don’t want to go backwards!

We are looking for a Performance Delivery Manager to hold portfolio responsibility of our Retirement and Supported Living services in our Wellbeing and Support team.

We have 75 Retirement Living services, rented and leasehold, across the country, and Supported Living services across 5 regions, predominantly Young Persons Services.

This will be hard work, particularly within the current operating environment so you’ll need a heap of resilience and a bundle of tenacity. You’ll laugh, you’ll be occasionally frustrated, but you’ll be supported to grow into the role and have an opportunity to shape and improve services, which enable our customers and communities to thrive.

This brand-new role is an opportunity to ensure we deliver excellent services to our Retirement and Supported Living customers. We know that supporting people requires ambition, commitment and a forward-thinking leader and that is what we are looking for.

The ideal candidate will:

  • Have experience of managing accommodation based services
  • Have demonstrable expertise around improving people’s lives across a portfolio of services
  • Can show us how you have delivered on KPI’s and achieving outcomes at scale
  • Can evidence effecting continuous service improvement
  • Have ensured delivery of safe, effective services across a large base
  • Know the value of collaborative partnership working
  • Be a practical and logical thinker, overcoming problems/issues to meet deadlines.
  • Have strong analytical and report writing skills.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom

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