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TMO Regulation and Performance Manager - Housing Services

London Borough of Hackney
London (Greater)
£55,158 - £56,151
Closing date
3 Mar 2024


TMO Regulation and Performance Manager - Housing Services

Job Number: HCAA01834

DBS Required: No

Region: London

Agreement Type: 6 Month Fixed Term Contract/Secondment

Work Pattern: Full Time

Contracted Hours: 36

Grade: PO6

SCP Range: £55,158 - £56,151

Hackney’s Housing Department is changing. We are looking for a dynamic and collaborative interim manager to lead our TMO clienting team as we modernise and restructure the service to be better aligned with our ambitions. You will help to shape how the council delivers its TMO clienting function and embeds a truly resident-centric service model into everything we do. You will work closely with residents, TMOs, operational teams and a wide range of stakeholders to ensure that residents’ expectations are met and that the vision and ways of working set out in our Resident Engagement Strategy are embedded into our service offer. The post is for an initial period of six months with the possibility of extension, pending a service restructure.

As TMO Regulation and Performance Manager, you will make sure our Tenant Management Organisations provide an excellent service. You will provide expert advice to a variety of boards and committees, and help residents wanting to exert their right to manage and understand the available options. With responsibility for four members of staff, you will put in place performance management frameworks and develop a strategy for service improvements. You will also help in the development of future TMOs.

This is a varied and challenging role with huge scope for development. You will be working across a spectrum of housing services with the opportunity to influence at a high level.

You should be a strategic thinker, someone who can build productive working relationships and involve diverse stakeholders. You will need to be adept at presenting and negotiating - able to balance a variety of needs while keeping focus on our core objectives.

We need someone with an in-depth understanding of Housing performance and governance. Someone with management experience in social housing, able to demonstrate they can put in place effective policies and procedures. You should have a degree or equivalent qualification, and up to date knowledge of relevant legislation and best practice.

At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Closing date for applications: 03 March 2024 (22:59)

Interview date: 19 March 2024

Apply link:




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