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Heating & Hot Water Contract Officer

The Guinness Partnership
England, Greater Manchester, Oldham
Up to £35581 per annum
Closing date
28 Feb 2024

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About the role
We have an exciting opportunity for a Contract Officer to join our Domestic Heating Team based at Bower House in Oldham on a permanent contract. This is a full-time role (35 hours per week), working 9:00am-5:00pm, Monday to Friday.

About the Team
We are a dedicated team of 6 Contract Officers and 3 Senior Administrators, all working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for looking after domestic gas heating, hot water systems and solid fuel appliances nationally.

You will manage a geographical area of properties, ensuring that we are compliant with the domestic gas servicing regulations. You will also contribute to work that includes customer safety, satisfaction and value for money.

Reporting to the Contract Manager you'll be responsible for supporting the effective delivery of responsive repairs and planned and reactive programmes for equipment replacement. To do this you will also assist contractors, customers and colleagues with queries and complaints relating to your geographical area. You will resolve them quickly and effectively.

This role also requires a high level of organisation skills, as you will actively monitor and challenge the service provided by our contractors. You will collect agreed key performance information and administer regular contract review meetings to ensure our contractors are doing what they should be.

Please review the role profile for a full list of key responsibilities.

What we're looking for
This role manages the compliance risk for the business, with ensuring a customer-focussed delivery model. We know that how we do things is just as important as what we do. You'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate:

  • Ability to gather information, diagnose problems, draw logical conclusions and suggest practical solutions.
  • Experience of building and maintaining relationships with contractors, tenants and staff across different functions.
  • Awareness of statutory and regulatory requirements relating to asset compliance.
  • Good attention to detail.
  • Good written and verbal communication skills.
  • A sound understanding of financial controls.
  • Able to demonstrate Guinness behavioural competencies.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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