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Resident Services Officer

Leathermarket JMB
SE1 3HN, London
Salary £39,378 - £41,286
Closing date
14 Mar 2024

<p><b>Resident Services Officer</b></p> <p><b>Salary £</b><b>39,378 - £41,286</b></p> <p>Leathermarket JMB are looking for a motivated and enthusiastic professional to join our Resident Services Team and contribute to the delivery of high-quality, responsive, resident-focused services.</p> <p>The JMB is a tenant-managed housing organisation based in the vibrant Bermondsey neighbourhood, managing 1,600 properties on behalf of Southwark Council. The post holder will be primarily based in our friendly and welcoming office in the heart of the community that we serve, just a few minutes’ walk from London Bridge Station.</p> <p>Working as an integral part of the team, you will be responsible for providing housing management services to tenants and leaseholders within a small, geographically defined patch (approximately 250 homes). Duties will include income collection; management of complex tenancy cases; dealing with noise nuisance and anti-social behaviour; estate inspections; liaison with residents’ associations; and signposting and referring tenants for additional support as required. &nbsp;</p> <p>This is a great opportunity to work as part of a busy team engaged in the delivery of outstanding services.</p> <p>The ideal candidate will have:</p> <ul> <li>Experience of working in a customer facing role, preferably within housing, with individuals who face challenges</li> <li>Demonstrable ability to organise a varied and sometimes demanding workload</li> <li>Strong interpersonal and communication skills</li> <li>Ability to work flexibly to meet the needs of the service, including occasional evenings and weekends</li> </ul> <p><b>We offer a generous package of pay and benefits, including:</b></p> <ul> <li>27 days holiday plus bank holidays rising incrementally with service</li> <li>Flexible working</li> <li>Flexi-time, Season Ticket Loans, Life Assurance, Employee Assistance Programme</li> </ul> <p>To apply for this position and to find more information including the full job description and person specification, please visit our website&nbsp;<a href="" rel="no-follow"></a></p> <p><b>PLEASE NOTE: To be considered for this role you&nbsp;<u>must</u>&nbsp;include a personal statement or a cover letter no more than 2 sides of A4 that outlines how you meet the criteria detailed in the Person Specification. </b></p> <p>Please note that job offers will be subject to the JMB receiving satisfactory evidence of the successful applicant's right to work in the UK.</p> <p><b><u>Closing date for application: Thursday 14<sup>th</sup> March at 10am</u></b></p> <p align="center">&nbsp;</p> <p>&nbsp;</p>

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