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Housing Support Worker

London, Greater London, England
£25,348 per year
Closing date
22 Mar 2024

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Homes and Asset Management
Full Time
Organisation Type

HOUSING SUPPORT WORKER - Community Accommodation Service - Tier 2

Salary - £25,348 per annum (Base Salary £21,740 + £1000 Unsociable Hours allowance + 12% Area Weighting )

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

Location - London

We have several Support Worker roles across our London region, based in both North West and South  East London  

 The provision of the contract is between 08:00 and 22:00. As such, there will be morning and evening shifts available with a rolling rota for Saturday on call shifts.

 However, there is flexibility around this which can be discussed at interview.

We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro have launched the Community Support Service - Tier 2 (CAS-2) which is a national service commissioned by Ministry of Justice to provide accommodation as an alternative to custody. 

This role is based within our team in the London area.

As a Support Worker, you will provide exceptional housing support services and housing management services to a diverse range of service user including those on Bail, prison leavers, and those going through the criminal justice system. The Team provides flexible and holistic support to residents with a wide range of support needs. We aim to support them to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of clients in properties in your allocated patch in the London area.

This role provides an excellent springboard into other criminal justice professions and housing roles.

Key Responsibilities

  • Plan and deliver effective support and safety plans with the service user referring to specialist agencies as required.
  • Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
  • Support residents to understand responsibilities that will help them keep their CAS-2 and future accommodation.
  • Empower and motivate service users to identify and achieve desired outcomes.
  • Develop a move-on plan with service users at the earliest opportunity, identifying realistic options for their future home.

What we want from you:

  • Understanding and Commitment to the Nacro's Values.
  • Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
  • Ability to develop person centred support and move on planning.
  • Understanding of housing management, housing-related support, and safeguarding.
  • Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
  • Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.

What you can expect from us:

  • A dynamic and supportive team who delivers results for the people we support every day.
  • The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
  • A commitment to helping you learn and develop your career.
  • Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.   


This role requires regular travel, a Full Driving License and access to your own vehicle with Business Insurance are essential. You will be able to claim mileage expenses from base location

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.

For further information about the role, pleased click here.

For further information about Nacro's amazing benefits, please click 

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