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Service Manager - Empty Homes

The Guinness Partnership
England, Bristol
Up to £40649 per annum
Closing date
1 Mar 2024

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About Us
The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customer's homes are safe and maintained to high standard.

About the role
We have a permanent opportunity for a Service Manager to join our Empty Homes Team covering the Bristol and surrounding areas. This is a regional role which will involve regular travel around the area including some travel to the Exeter office when required. A full driving licence is required for this role.

What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do so as well as being an experienced manager, you'll also have great customer service skills and a willingness to go the extra mile to get the job done.

Reporting to the Regional Head of Service, you'll be responsible for:

  • Managing a team to deliver programmed works in empty homes.
  • Managing operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
  • Ensuring the necessary financial controls are exercised and that adequate resources are in place.
  • Managing approved subcontractor's performance and compliance with contractual agreements through regular assessment of quality and timescales.
  • Monitoring that operatives are maintaining appropriate levels of vehicle stock.
  • Manage and control of materials in line with legislative standards and company guidelines.
  • Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
  • Ensuring timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
  • Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Essential Skills/Experience

  • Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
  • Experience of leading, managing, developing and motivating operational teams.
  • Up to date knowledge of housing sector best practice and relevant legislation.
  • Experience of successfully delivering an excellent customer focused repair service.
  • Experience of repairs management information systems.
  • Excellent oral and written communications.
  • Demonstrates the Guinness Behaviours.


  • Experience of stock condition software/handheld devices.
  • Experience of working as part of a management team delivering front line services.
  • Experience of change management.
  • Extensive knowledge of building maintenance technical operations.

Essential Qualifications

  • Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.


About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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