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Customer Engagement Officer

The Guinness Partnership
England, London, West End
Up to £35581 per annum + + £4,000 Local Job Supplement
Closing date
10 Mar 2024

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Community and Customer Services
Full Time
Organisation Type

About the role

We have an exciting opportunity for a Customer Engagement Officer to join our team in either or London, Milton Keynes or Oldham office on a 9-month fixed term basis.

Reporting into our Customer Experience Manager, you will provide comprehensive administration support for the Customer Experience Team in its delivery of the Customer Experience and engagement strategies and projects. You will develop, maintain, and monitor tools to generate customer feedback and provide data for reporting to stakeholders and the wider business.

What we're looking for
We're a customer focused organisation so we know that how we do things is just as important as what we do. You'll not only have vast experience of engagement activities, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate:

  • Proven ability to communicate with and professionally manage challenging customers in a social housing environment.
  • Proven ability to deliver a responsive and high-quality customer service.
  • Proven ability to apply project management tools and methodologies.
  • Ability to apply research and analysis to support changes to operational practises and improve services.
  • Proven ability to build excellent working relationships with teams across functions and specialisms.
  • Knowledge of the National Tenant Engagement Standards.
  • Excellent knowledge of Microsoft Office packages, and IT systems.

Essential Qualifications:

  • Educated to Level 2 in English & Maths (GCSE grade C or above, or the equivalent).
About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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