Skip to main content

This job has expired

Resales & Staircasing Officer

Employer
The Guinness Partnership
Location
England, London, City of London
Salary
Up to £39581 per annum
Closing date
8 Mar 2024

View more

Function
Corporate Services, Legal
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

About the role

We have an exciting opportunity for 2 Resales & Staircasing Officer's join our team on a permanent, full-time basis based in Brock Street, London to provide professional management of a caseload consisting of resales, staircasing transactions and ad hoc empty property disposals. We operate a hybrid working style so you will be required to work in the office two days per week and 3 days remotely.

The successful applicants will provide a highly proactive and customer-focused resales and staircasing service to Guinness's homeowners; working within Guinness policies and procedures; relevant legislation and best practice, at all times. You will guide customers through all transactions in line with agreed targets and lease/contract conditions and identify and co-ordinate any necessary lease changes, including extension requests, with appropriate teams.

What we're looking for

We're a customer-focussed organisation so we know that how we do things is just as important as what we do. Alongside being an expert in Resales & Staircasing it's essential you have great customer service skills and a willingness to go the extra mile to get the job done.

You'll also be able to demonstrate:

  • Experience of dealing with residential conveyancing processes
  • Ability to plan and re-shape processes in response to changing customer needs.
  • Significant customer service experience
  • Experience and understanding of working in a high-performance customer service culture.
  • Proven ability to manage a large and varied workload, meeting performance targets and deadlines under pressure.
  • Excellent attention to detail.
  • Excellent oral and written communications
  • Excellent knowledge of Microsoft Office.
  • Proven track record of working cross-functionally with external agencies and partners.
  • Demonstrates the Guinness Behaviours.

Essential Qualifications:

  • Level 2 Qualifications in Maths & English (GCSE grades C and above or equivalent)

Desirable:

  • Sale of Residential Property Level 3 Award.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

Please apply by submitting your CV and cover letter/personal statement ideally as one PDF or word attachment.

Interviews will take place in person on Wednesday 20th March at our London Brock Street office, successful candidates will be expected to prepare a presentation as part of the interview process.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert