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Housing Officer - Homelessness

Gloucester City Council
Gloucester, Gloucestershire
£28,282 - £30,296 per annum 
Closing date
25 Mar 2024

Housing Officer - Homelessness

£28,282 - £30,296 per annum 

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the role

We have an exciting opportunity for someone who has experience of working in the housing sector, preferably with experience of Homelessness. It is important that the candidate is enthusiastic, has an ability to show empathy, and passionate about improving outcomes for the customer.

We are looking for a person who has the drive to provide a pro-active approach to housing and the prevention and relief of homelessness.

What we need from you

We are seeking an individual who ideally have experience of the working at a professional level, demonstrating competency of the Housing & Homelessness Act as you will be providing a housing options service to our customers giving guidance on a range of housing related matters.

You will have excellent communication and customer-care skills and the ability to work flexibly, as part of a busy team.

You will need experience of undertaking case work with vulnerable clients. Being able to deliver good customer service and coping well under pressure and dealing with difficult situations.

You will have the ability to listen and empathise with clients including those with a range of disabilities, both physical and mental health problems and where English is not their first language.

You will be able to accurately record factual information; and accurately relaying policy or guidance whilst remaining objective and conscientious.

You will need to participate in meetings with clients or partnerships and demonstrate credibility and confidence to our stakeholders.

What we can do for you

We offer a range of attractive benefits including:

  • Generous Annual Leave entitlement 25 days annual leave.
  • An option to purchase 10 days of additional leave per year.
  • 2 days paid leave every year to participate in local volunteering activities.
  • Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
  • Regular Training, career development and qualification opportunities.
  • Supportive and positive working environment with regular, robust supervision.
  • Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.
  • Enhanced family friendly leave and pay.
  • Cycle to Work scheme (Salary Sacrifice -T&C apply).
  • Coming Soon - Car Scheme (Salary Sacrifice -T&C apply).
  • Employee discount scheme.
  • Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities
  • Free Flu-jabs
  • Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role please contact Tymara Atkins via email at

Closing date: 25 March 2024.

Interviews will be held w/c 08.04.24 and 15.04.24

Additional Information
To access the Job Profile, please follow the link below:-

Housing Officer - Job Profile

This Position is subject to a DBS check.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. 

Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.   

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. 

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process  

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Apply link to use: Housing Officer (


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