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Scheme Coordinator

Blue Octopus Recruitment Ltd
Brook Court, North Cheam
£25,000 per annum
Closing date
25 Mar 2024

Job Details

Brook Court is an attractive development consisting of 39 one and two bedroom leasehold properties. It is a private development for the over 55’s and is managed by a resident Scheme Coordinator who lives on-site.

That’s where you come in.

As Scheme Coordinator, you will assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

Want to know what it’s like to work for Stonewater?

The ideal candidate will:

  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
  • Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
  • Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
  • A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
  • Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
  • Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.

This is a live-in position meaning you’ll be able to move into one of our beautiful one bedroom properties on site. The property has patio doors which lead onto the gardens and is in quiet but affluent location, not far from Kingston upon Thames.

Please note that there isn’t a scheme office on-site so the expectation will be that you work out of your property.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom

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