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Scheme Manager (Open Door)

Hightown Housing Association Limited
St Albans, Hertfordshire
Closing date
6 Mar 2024

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Other Housing jobs
Full Time
Organisation Type
Housing association / RP

Job Details

Changing the Lives of Homeless People:

When you hear the word homeless, what do you see?

Desperation, psychological issues, no fixed abode, begging, stereotypes, sleeping in the same clothes, loneliness, health issues, looking for safety, someone who has struggled in life with addiction

What does home mean for you?

Security, personal space, Somewhere you can make your own choices, Being part of society, Being happy, Sanctuary, Comfort, Allows you to feel safe, A place to reset and live your life, Somewhere to welcome family and reconnect, Somewhere to create memories.

We asked some of the homeless people we support the above questions and these were some of their answers.

Do you want to be a part of their journey and help them find a solution to the problems that they face?

If you think you could support someone who is homeless to achieve a more settled life then you could be the right person for this role! Open Door are an established, well respected homeless night shelter in St Albans and were Housing Heroes finalist in 2019!

Scheme Manager - Open Door

Open Door is a night shelter providing emergency accommodation for up to 12 single homeless people in St. Albans each night.

The Open Door staff team offer a trauma-informed, safe environment that is person-centred and supports those who come through our doors to get access to the help they need. This could include support to find move-on accommodation, claim benefits, counselling or signposting to specialist agencies for support with things like drug and alcohol addictions.

We`re currently seeking to recruit to the role of Scheme Manager with the right values and behaviours who is able to encourage and nurture a positive workplace culture based on respect and dignity for those experiencing homelessness who are in need of support.

Who we are looking for

We`re keen to recruit someone who can help us ensure our workplace values are at the heart of everything we do. Our values are:

  • service users first
  • Treating people with respect, promoting independence and choice
  • Developing passionate and committed teams
  • Being cost effective without compromising standards or safety

About the role

As a Scheme Manager, you`ll lead a team and be responsible for overseeing support, advice and assistance to people who are/have been living on the streets so they are able to access and maintain a safe and secure home of their own.

We`re looking for someone who has:

  • knowledge of relevant legislation in relation to homelessness, housing and the equalities act
  • an in depth understanding of the multiple and complex needs experienced by homeless people
  • previous experience of working in services for people experiencing homelessness
  • previous experience of managing others
  • previous supervisory experience

The benefits

In return for your hard work and commitment, we offer a considerable benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £30,831 pa for a 37.5 hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage

Closing date: Wednesday 6th March 2024

Interview date: Monday 18th March 2024

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We are an Equal Opportunities & Disability Confident Employer.


Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

Please see our vacancies below:

Company info
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead

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