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Maintenance Surveyor

Town & Country Housing
Tunbridge Wells, Kent
Closing date
11 Mar 2024

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The Role

We are looking for a Surveyor to join our busy team, the role is to provide a proactive and customer-focussed surveying service in the West Kent area and to keep residents safe in their homes. You will need to effectively manage a range of contractors and promote a safety culture internally and externally. As a team we cover the whole of Kent so some travel to the East Kent area will some times be needed.


Hours: 35 per week

Probation: 6 months

Contract: 12 month fixed term contract

Notice period: 1 month


Why Choose us?

By choosing Town and Country you will enjoy a variety of employee benefits including:

·Contributory pension scheme 4% to 10% matched contributions

·Hybrid working

·Free onsite car parking

·Life assurance of 4x annual salary (Terms and Conditions apply)

·30 days annual leave in addition to bank holidays

·Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

·Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

·Extensive annual Staff Wellbeing programme

·Enhanced maternity, paternity, and shared parental leave provision

·Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc)

·Annual flu vaccinations

·Access to an extensive range of corporate discounts on shopping, travel & days out

·Regular staff social events lunchtime walking club, rounders, festive Fridays etc

·Travel loan

·2 x volunteer days a year.


Role specific responsibilities

· Carry out general surveying duties including inspections of occupied and void properties. Undertake defect diagnosis and take appropriate action(s), including from time to time working in difficult and/or unpleasant environments. Draw up specifications of work and instruct contractors.


· Work with residents and contractors to resolve the underlying causes of damp, mould and condensation. Follow up to ensure a lasting solution is in place.


· Provide an effective contract management service, including chairing meetings. Understand and use a range of contract management tools and play your part in ensuring KPIs and other measures are met.


· Deal with legal disrepair and or Fitness for Human Habituation claims from beginning to end and covering all aspects of the claim, including attending Court if required.


· Provide an effective response to complaints from stakeholders and ensure issues are resolved satisfactorily with clear communication throughout.


· Deliver an effective customer-focussed technical service, ensuring residents receive excellent standards of customer care.


· Provide technical direction and support to a range of internal and external stakeholders, including contractors, staff, residents, external agencies.


· Participate in customer engagement and feedback with a view to continuous improvement


· Promote collaborative working with other departments/staff/outside agencies as appropriate


· Ensure that all works are within budget and completed within agreed timescales


· Be available out of hours on a rota basis to deal with enquiries when contracted by the out of hours company



· To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.


· Recognise, respect and promote the different roles and diversity of the individuals within the business.


· To actively contribute towards key performance indicators and professional standards.


· Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.


· To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives


· To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge


· Attend and participate in training and other meetings and staff events as required


· Be an effective member of your team, presenting a positive impression of your section and the business.


· This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected


· This role requires the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant insurance


Required Education & Qualification

Evidence of a good educational standard, including GCSE English (Desirable)

Recognised qualification such as BTEC in Building construction, or relevant experience in building maintenance

Recognised health and safety qualification (Desirable)

At least five years working in a housing and technical environment. (Desirable)


Required skills and Competencies

Strong customer service skills

Good written and verbal skills

Ability to analyse and manage information

Proficient IT skills

Good planning and organising skills

Good numerical and analytical skills (Desirable)

Self starter



A valid driving licence

Commitment to valuing diversity and equality of opportunity

We reserve the right to bring the closing date forward, so we strongly encourage early applications.


Applications close: 19th February 2024

Interviews from: 16th February 2024

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