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Compliance Repairs Administrator - 9 Month Fixed Term Contract

Origin Housing
London (North), London (Greater)
Closing date
6 Mar 2024

Job Details

Compliance Repairs Administrator - 9 Month Fixed Term Contract

Salary £28,000 Pro Rata 

Origin – Great homes, positive people, and strong communities


An inspiring past and a bright future


A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.


Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.


  • Do you have previous experience of working in a repair’s environment or similar role?
  • Are you highly organised and have the ability to use your own initiative?
  • Do you have excellent customer service skills?
  • Good IT Skills including MS Excel
  • Can you manage a range of specialist contractors to get the best from them?
  • Do you know to deliver great customer service? You may be the person we are looking for.


The role – You will be responsible for ensuring Origin manages all their repairs in a timely manner and keep customers updated with any follow-on works. You will play a key part in ensuring the compliance team manage and complete their repairs to achieve great customer service and improve overall customer satisfaction.

You will ensure works are issued to the correct contractors and delivered within target timescales.


As a Repairs Administrator you will provide general support to the compliance team and be the main point of contact for enquiries from across the business, liaising with Customers, and contractors arranging access and appointments. You will also manage tasks recording all interactions on our in-house CRM system.



What you’ll do


You will

  • Be a key contact for our repairs service, keeping our customers updated and support them at every step of their repairs journey.
  • Ensure our systems are updated and kept up to date.
  • Support other teams to deliver a high-quality repairs service, working collaboratively with colleagues, our repairs partner, contractors, and suppliers to resolve issues effectively.
  • Allocate and progress tasks and activities and raise repair jobs.
  • Make sure contractor visits happen.
  • Always provide excellent customer service, taking the time to listen, understand and identify the best way forward.
  • Be brilliant at the basics, knowing your role, your systems, your service, and your

customers inside out.

  • Be a great team player and do what it takes to deliver our goals and targets.
  • You will provide regular reports to evidence progress on our completion of fire actions and be the go-to across the business for management of all activities.
  • Advising / assisting with any H&S updates.


What you’ll need


We’re looking for someone who has:

  • Professional approach
  • Good communication skills (Both written and verbal)
  • Strong attention to detail
  • Proven, solid administration skills.
  • Organised and efficient
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Previous experience of repairs
  • Social housing/estate agent experience is desirable.
  • Experience using a repairs system.
  • Excellent telephone manner


Our Values


Our core values are at the heart of how we work.

  • Take the lead.
  • Create energy.
  • Build trust.
  • Be generous.
  • Stay grounded.
  • Remember the little things.


We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.


Our benefits to you


  • Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
  • A generous 25-day holiday allowance plus bank holidays, which increases with time, with the opportunity to buy and sell leave.
  • 2 additional ‘giving something back’ volunteer days.
  • A pension scheme with contributions from 4% of your salary
  • Family leave, compassionate leave and enhanced maternity pay.
  • Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians.
  • Interest free loans to help spread the cost of a season ticket or another big purchase.
  • Annual staff conference, team away days and annual team meal allowance
  • Access to Perk Box for fantastic savings on everyday purchases and much more
  • Free employee assistance programme
  • Opportunities to join staff network groups.
  • Refer a friend bonus.

And there’s more …. click here to see our full list of benefits.


We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.


Tell us your story.


We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Contract Manager below.


Closing date for applications: 6 March 2024

Interviews will be held 8 March 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.




About Origin Housing

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them. 

Origin Housing started life in 1924 as St. Pancras House Improvement Society, a charitable organisation founded by Father Basil Jellicoe because of a belief that good quality affordable housing is a foundation for a successful life.

Thanks to a subsequent series of mergers with other organisations: Humanist Housing Association, Griffin Homes, and Lee Housing Association, we now work in 14 areas across North London and Hertfordshire.

Our vision Great homes: places where people are proud to live

We want to provide homes that people are proud to live in. Housing is a long-term commitment so it is important to us that we build quality property and continue to invest in keeping homes at modern standards over many decades.

We buy land and build homes for rent and for sale. We also buy homes directly from private house builders.

 The homes are for:

  • letting at a subsidised rent;
  • part-rent part-buy (called shared ownership);
  • outright sale – the profits from which support our charitable objectives.

We finance this by: raising loans; proceeds from sales; along with a small amount of government grant.

Positive people: responsive caring staff getting services right for customers

We strive to be a top-performing landlord, property manager and provider of care and support services. We want our customers to be positive about the services we provide. This means it is crucial that our staff are skilled, dedicated and positive people who are committed to providing the best possible customer service.

We recognise that to do this means we must listen to our customers, so we regularly seek feedback and work with customers to improve services is central to the way we operate.

Strong communities: helping people and neighbourhoods thrive

Our aim is to help people and neighbourhoods to thrive. Working in partnership with Local Authorities we provide under contract a range of care and support services to people who are vulnerable due to learning disabilities, old age or other issues.

We want our communities to be places where people feel safe and proud, and where they can aspire to reach their potential. To help achieve this, we run and support initiatives to encourage inclusion and involvement, helping people to become actively involved in building sustainable, healthy and vibrant neighbourhoods. We provide support for people to find sustainable employment, manage their money, and stay in their homes for longer.


Company info
020 7209 9222
St Richards House
110 Eversholt Street

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