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Service Manager - Repairs

The Guinness Partnership
England, West Sussex, Crawley
Up to £41649 per annum
Closing date
11 Mar 2024

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We are looking for a Service Manager to manage the Responsive Repairs Team covering Crawley & Brighton. This is a full-time permanent role working 39 hours per week Monday - Friday, your office base will be in Crawley with some additional travel to the Havant office.

Reporting to the Repairs Delivery Manager, you will:

  • Manage a team to deliver programmed works in customers' homes.
  • Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
  • Ensure the necessary financial controls are exercised and that adequate resources are in place.
  • Manage approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
  • Monitor that operatives are maintaining appropriate levels of vehicle stock.
  • Manage and control of materials in line with legislative standards and company guidelines.
  • Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
  • Ensure timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
  • Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

We're looking for:

  • Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
  • Experience of leading, managing, developing and motivating operational teams.
  • Up to date knowledge of housing sector best practice and relevant legislation.
  • Experience of successfully delivering an excellent customer focused repair service.
  • Experience of repairs management information systems.
  • Excellent oral and written communications.
  • Demonstrates the Guinness Behaviours.


  • Experience of stock condition software/handheld devices.
  • Experience of working as part of a management team delivering front line services.
  • Experience of change management.
  • Extensive knowledge of building maintenance technical operations.

Essential Qualifications

  • Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria


About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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