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Customer Service Advisor

Employer
The Guinness Partnership
Location
England, Greater Manchester, Oldham
Salary
Up to £26823 per annum
Closing date
10 Mar 2024

Are you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you!

About us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide.

Our customers are so important to us - and we want them to feel that way, so delivering great service is our top priority. We're committed to doing what we say we'll do, keeping people informed, responding quickly and resolving any problems.

Our Customer Service Advisors assist our customers, many of which are in vulnerable situations, with a range of queries like repairs, complaints and rent accounts via various contact channels such as telephone, web chat and emails. Our aim is to resolve all our contact at first point, whilst providing an amazing customer journey.

What we're looking for
Our best Customer Service Advisors within our Contact Centre are from a variety of different backgrounds, so we know that previous experience in housing or a contact centre isn't essential. But we also know that to succeed in this role you'll need to be resilient, enthusiastic, and most importantly, care about customer service.

You'll be a talented communicator with the ability to handle sometimes challenging conversations with some of our most vulnerable customers, whilst delivering a great service. You'll be a proactive and positive person with a real 'can do' attitude who loves to contribute ideas to further improve customer service processes.

Essential:

  • Proven experience of providing excellent customer services.
  • Proven ability to work methodically, follow agreed procedures and accurately record data and information.
  • Excellent oral and written communications.
  • Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
  • Proven ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements.

Location

Our Customer Service Centre is based in Oldham, and successful applicants will be able to work successfully both in an office and home-based environment.

Our current operating hours are between the hours of 8am & 8pm (Mon-Fri), however weekend and bank holiday working are currently under review and may be required in the future.

1st stage shortlisting will be via Video on 18th March 2024. 2nd stage interviews will be face to face in our Oldham office on 26th & 27th March 2024.

Due to the training for this role, the expected start date will be 29th April 2024.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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