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Small Providers Manager (Consumer)

Regulator of Social Housing (RSH)
Manchester, Greater Manchester
£50,628 - £55,956
Closing date
24 Mar 2024


We are looking for Small Providers Manager with relevant experience social housing and/or regulatory environments to join our team.  Reporting to the Head of the Small Providers Team, the you will lead the regulation of small providers (private and local authorities) with specific focus on consumer and governance standards.

This role involves working as part of a small team and is a management position, responsible for directing resources to ensure that proportionate regulation is delivered, including line management of the Small Provider Advisor.

This is an exciting time to join us as we grow our team so that from April we can deliver an expanded, proactive consumer regulation function. This also means there will be ample opportunity to develop your skills and experience with us.

Job Description:

Your role will include managing resources to ensure effective regulation of around 1100 small registered social housing providers. You will carry out assessments and investigations to obtain assurance of compliance with regulatory standards and will use your judgement and expertise to recommend the most appropriate regulatory response where compliance with standards requires improvement, including working with providers to ensure remediation plans are implemented. As a result, sound knowledge of organisational governance, risk management and consumer expectations is a must.

The role has much autonomy and you will work with a large variety of organisations from small almshouse charities, Abbeyfields and housing co-operatives, to Local Authority Housing Departments and housing associations with up to 1,000 units of social housing. No two days will be the same!


As our successful candidate, you will have significant experience of analysing and assessing an organisation’s governance, their strategies in managing risk and in providing quality services to their customers. You will be able to demonstrate experience in delivering results in a regulatory/assurance-based environment and will be able to demonstrate your ability to exercise sound judgement and reach conclusions. You will have experience of managing relationships and senior levels and in handling complex, often contentious issues with stakeholders in a tactful but robust manner.

It is extremely important that you are able to demonstrate your ability to plan and manage your own workload, and are able to work effectively as part of a small dynamic team.

General Information:

Why work at RSH?

At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance. 

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits.  Full information on this and our other fantastic benefits is available on our website.


We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.


Interviews are expected to take place on 16th and 17th April and will be held via Microsoft Teams.

Benefits and Salary

At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process

For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment. 

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.






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