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Head of Housing and Customer Service 

Warrington Housing Association
Warrington, Cheshire
Closing date
26 Mar 2024

Job Details

Head of Housing and Customer Service 

Salary Range: Up to £53,650 plus pay award pending.  

Benefits include: 

  • Contributory Pension Scheme 
  • Enjoy Benefits Package
  • Simply Health Corporate Paid Cash Plan
  • Generous Annual Leave Allowance 
  • Hybrid Working Policy and Agile Approach to the Role 

We have an exciting and challenging role available as Head of Housing & Customer Services.  This is a varied role which includes responsibility for our customer service team, housing officers, independent living coordinators, and a customer voice officer. 

The successful postholder ideally will have a strong background in housing management.  No two days are the same and due to us being a small, registered provider of social housing, you may get involved in things wider than your remit.   However, that is the exciting part! You will have the opportunity to work across teams, be part of our senior leadership team, and deliver on our objectives. 

Experience and knowledge must be complemented by a willingness to work in collaboration with your fellow heads of service on things that contribute to the wider organizational objectives. Your inspirational leadership will be an asset to our team! 

We are looking for someone who: 

  • Can juggle – (multi-tasking is your order of the day)
  • Knows their stuff (knowledge of housing management including a good working knowledge of anti-social behaviour is a pre-requisite for this role preferably in a social housing environment) 
  • Has a social heart (a passion for supporting vulnerable customers is essential) 
  • Is a go-getter (using your initiative and driving service improvements will get you added points!) 
  • Can do yoga (or something similar) – (flexibility is key! First and foremost, our customers need you) 
  • Can do more than talk the talk (we need you to walk the walk) 

If you think you have these skills and knowledge and can work both strategically and operationally, we want to hear from you.  Please submit your CV and cover statement in support of your application outlining how you meet the role profile and what you can bring to this role, to 

In return for your skills, knowledge and passion for what we do – WHA offers a great benefits package.

Closing date: 12 noon, 18th March 

Interviews: 26th March 


Warrington Housing Association was established in 1975 and we currently own and manage 1284 properties in the Warrington area. The Association is a registered society under the Co-operative and Community Benefit Societies Act 2014 with tax-exempt, charitable status. 

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