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Senior Surveyor (Appraisals)

Senior Surveyor (Appraisals)

Birmingham, B37 7YN (Hybrid Working)

Salary £44,606 - £50,518

Permanent, Full Time

(Monday to Friday, 37 hours per week)


We are brave, we are ambitious, we are honest, and we are Citizen!


This is a great opportunity for you to join one of the UK’s most trusted social housing providers.


As Senior Options Appraisal Surveyor working alongside the Head of Assets and Sustainability and reporting to the Data Manager you will be responsible for developing the options appraisal programme and the setting of targets for poorly performing stock.


You will be joining us at an exciting time as we have just undertaken a large programme of home condition surveys which will inform our 30-year plan. We have also been awarded grant funding to retrofit over 2,200 properties over the next two years.


In housing you can make a real difference, the role of Senior Options Appraisal Surveyor will involve:


  • Coordinating all activities to maintain, update, and verify the Asset Performance Evaluation (APE) model to ensure Citizen can review all assets appropriately, using existing data. Managing the stock condition surveying workstream and creating flexible capacity to deliver stock condition surveys at scale (internally or externally sourced). Assisting with the collection, validation, and analysis of stock condition data necessary to implement our asset management strategy. Leading in the appraisal of assets to provide recommendations and solutions for future use, considering retaining, refurbishing, re-purpose, and release of assets in the portfolio. Critically analysing assets to support the Business and Asset Management Strategies. Reviewing housing and property-related data, including reactive and planned budgets, void information as well as other financial and nonfinancial performance measures to assess Citizen’s stock. Preparing and delivering reports on outcomes from stock appraisals to a variety of stakeholders including the Senior Leadership Team, Executive Leadership Team, and Board. Building great relationships with stakeholders, both internal and external, promoting collaborative and positive working processes and a culture of customer service excellence. Managing and leading direct reports.

As Senior Options Appraisal Surveyor we need you to have:


  • HND in Construction and Property or a building topic-based Degree or other property focussed industry recognised qualification or experience in a related area. Excellent understanding of scheme / property appraisal techniques. Excellent data analysis skills, used to exporting and manipulating information, preparing, and issuing reports to SLT, ELT and Board. Experience of taking a proactive approach to risk management, ensuring risks and issues are identified, addressed, and reported and where appropriated, escalated. Ability to respond constructively to conflicting demands and pressures, and changes in priority or interruptions from colleagues, stakeholder and customers. Excellent verbal and written communication skills. Knowledge of and commitment to good customer care and customer focused service delivery. Full UK driving licence to enable you to travel across areas where Citizen operates. Line management experience.

Our people are everything and we offer:


  • Opportunities for salary progression ‘Live work better’ scheme which actively encourages work-life balance Annual leave starts at 25 days per year, increasing with length of service Enhanced family leave Company Pension – Citizen match up to 10% If part of the pension scheme you are entitled to Life cover (three times your annual salary) Organisational Sick Pay (benefit increases with length of service) EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Recognition through our Employee Excellence Awards Representation opportunities on our Staff Consultative Forum Access to Citizen’s Wellbeing platform Employee Excellence Awards (winners receive extra days annual leave that year) Occupational Health We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.


With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.


There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.


This post is subject to a Basic DBS check (Disclosure and Barring Service).


Closing date: 12th April 2024


Interview date: To be arranged


Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 




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