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Support Officer - Domestic Abuse Service

Clarion Housing Group
England, East Sussex, Rother
£26000 - £28000 per annum
Closing date
22 Apr 2024

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Community and Customer Services
Full Time
Organisation Type
Housing association / RP

Job Details

Salary: £26,000 - £28,000 per annum - starting salary £26,000 per annum
Location: Rother, East Sussex - one role is based at the Refuge and the other is Floating Support. Please state which one you wish to apply for in your application.
Hours: 36 per week
Contract Type: Permanent

Do you want to be part of a dynamic and growing organisation that works to provide supported housing to people experiencing domestic abuse issues?

Our East Sussex Domestic Abuse Service is seeking two Support Officers to join our dynamic team in East Sussex.

Clarion is offering an exciting opportunity for enthusiastic, motivated and talented individuals to build a career working for one of Europe's largest housing associations. Alongside providing general needs housing, Clarion also delivers support services to some of the most vulnerable people in society. Our work supporting individuals and families who have experienced domestic abuse offers our customers the opportunity to move on and live fulfilled, safe lives following the trauma they've experienced. The role of Support Officer whilst challenging at times, is an extremely rewarding one.

Who are we looking for?

To be successful in this role you need to have a good understanding of domestic abuse issues including the impact of domestic abuse on victims and their children, ideally having previous experience in a similar role. We're looking for people who have the qualities and skills we feel would most benefit our clients; professionalism, empathy, kindness and understanding, and a desire to develop their knowledge and skills to best support our clients.

As a Support Officer, you'll work alongside internal and external colleagues including statutory and voluntary support services in East Sussex to help our customers and their families stay safe and recover from abuse.

You'll help to ensure residents' safety with health and safety at the foremost of your work practice, including fire safety checks and a practical approach to the upkeep of housing maintenance in the refuges. You'll use a person-centred, trauma informed approach to assess the customers' needs and create an individual support plan with them.

The Support Officer role is varied and includes providing assistance to customers to access welfare benefits and manage debt issues, advice to manage their tenancy/license with Clarion, enabling access to legal help and to attend court hearings or child protection meetings, providing access to counselling, therapeutic support and education services for them and their children, enabling access to substance misuse and mental health services and support to move on to appropriate, safe, longer-term accommodation.

As part of the refuge team, you'll provide resettlement services to customers who have moved into independent accommodation, and you'll have a key role in ensuring the refuge is a safe and welcoming place to live and work.

You will be a part of the on call out of hours service for the refuges which will involve you being on a rota to receive emergency calls overnight or weekends (5-6 times a month). There is a generous remuneration for this on top of your basic pay.

Working for Clarion as part of the East Sussex team, you'll be delivering exceptional support services to our customers.

What you'll get in return

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5% of your salary with generous life assurance
  • Flexible and agile working for the majority of our employees
  • Company Bonus Scheme
  • Holiday trading scheme allowing you to buy and sell leave

A full training package will also be provided to new members of our team to help them develop the skills to become a great support officer.

If you feel you have the qualities we're looking for we'd love to hear from you.

Closing Date: Monday 22nd April 2024 at midnight.

CVs are being reviewed upon receipt and interviews are potentially taking place on 18th, 22nd and 25th April 2024.

For further details on this vacancy, please click 'apply' or visit our website.

Applicants must be able to travel across the region as required.

This post is subject to an Enhanced Adult & Child + ABL&CBL Criminal Record Check.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Company info
6 Tooley St
London Bridge

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