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Service Lead

Liverpool, Merseyside, England
£35,235 per year
Closing date
6 May 2024

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Community and Customer Services, Homelessness
Full Time
Organisation Type

Job Details

Service Lead - Liverpool

SERVICE LEAD - Community Accommodation Service - Tier 2


Salary - £35,235 per annum 


Job Type - Permanent/Full-Time


Hours - 40 hours (including 5 hours paid lunch breaks)


Location - Homebased with travel to Liverpool



We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.

Nacro currently has an exciting Service Lead opportunity in West Yorkshire within a fast paced Ministry of Justice commissioned contract - Community Accommodation Services (CAS2) which provides support and accommodation in the community to people in contact with the criminal justice system. Nacro is a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime - and you could now help us make an even bigger impact going forward!

Who are we looking for?

This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.

You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).

We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met.

You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS2 at external forums and being part of multi-agency meetings.

You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.

Travel within Liverpool will be required alongside occasional travel to other Nacro Regional Offices.  

Essential Criteria:

1.)    Full UK Driving Licence required

2.)    Valid Business insurance required - required to claim expenses from Nacro

3.)    Enhanced DBS required

4.)    Post holder will be subject to a HMPPS check. Any applicants who have been dismissed by HMPPS will NOT be eligible to work on the CAS2 contract

5.)    Required to work 9 - 5pm - with occasional cover for evening Bail Inductions if there are short shortages.

6.)    Required to be part of a National On Call Rota

What are the main duties of the role and the Location of Work:

The role offers flexible working in the community (visiting staff and properties) and from home to complete admin tasks. The role includes lone working, you will regularly meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.

Main Duties

·       Effectively lead and deliver services which comply with the regulatory framework

·       Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.  Be the accountable lead for the service.

·       Ensuring all service user support and safety plans are in place, are in date and reflect individual needs

·       Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.

·       Acting as a lead operational partner liaising with other agencies, partners and commissioners as required.  Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.



Company info
0300 123 1889
Walkden House
16-17 Devonshire Square

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