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Customer Insight Analyst

£34,295 - £36,100
Closing date
24 Apr 2024

View more

Corporate Services, Policy / Strategy
Full Time
Organisation Type
Housing association / RP

Job Details

Job Title: Customer Insight Analyst

Job Type: Full-Time Permanent

Salary: £34,295 - £36,100

Location: Beeston, Nottingham

About Us:

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

his role:

We are recruiting a full-time permanent Customer Insight Analyst to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team.

As a Customer Insight Analyst, you will play a vital role in representing and communicating our customers’ feedback. Your primary responsibility will be to ensure that we collect high-quality data from our customer satisfaction surveys, utilising systems expertise and data knowledge to ensure that data is analysed. You will be responsible for creating engaging reports that effectively communicate customer satisfaction themes to business areas. You will help them to analyse and understand the information available across multiple systems to identify areas for service improvement and celebrate successes.

What you'll need to succeed:

  • Good Data Modelling experience
  • Good SQL and/or PL/SQL experience
  • Experience working with large data sets, including identification and correction of inconsistencies
  • The ability to explain complex information in a way that is understandable to different types of people, and to think strategically to solve problems
  • SQL, with table design and creation as a minimum standard, with the ability to manipulate fields, insert, delete and move data
  • Knowledge of data quality management tools and MDMs
  • Proficient, with hands-on experience in using data quality, data lake, integration and master data management concepts and tools (Snowflake and Semarchy preferred)
  • Confident in the use of PowerBI, creating reports and managing workspaces
  • Proficient in managing stakeholders and communicating effectively
  • Excellent attention to detail and time management skills
  • Skilled in documenting and defining important processes and functions for a variety of audiences
    Strong interpersonal skills and the ability to identify the root cause of any problem, rather than just the symptoms
  • The ability to translate technical concepts into language that is easily understood by the business

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
0203 535 3611
2nd Floor, The Grange
100 High Street
N14 6PW

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