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Service Delivery Support Officer

Clarion Housing Group
England, London
£27509 - £35009 per annum
Closing date
19 Apr 2024

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Job Details

Salary: London - £30,209 to £35,009/ East/Mid/South West - £27,509 to £31,826 per annum

Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich

Hours: 36 per week

Contract Type: Fixed Term Contract/Secondment until September 2024

We have a fantastic opportunity for a Service Delivery Support Officer to support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs.

Some of the main duties include:

  • As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services.

  • Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required.

  • Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up.

  • As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015

  • Provide support for key operational meetings with timely and accurate minutes produced.

  • Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation.

What we're looking for:

  • Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently.

  • Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes.

  • Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics.

  • Logical, structured approach to problem solving as the role does present an array of challenges.

  • Excellent customer service skills.

If this looks like an opportunity you'd be interested in, we look forward to hearing from you.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5% of your salary with generous life assurance

  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Friday 19th April 2024 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This is a hybrid role. Candidates will be expected to work from the office occasionally.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Company info
6 Tooley St
London Bridge

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