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Customer Service Adviser

Employer
Blue Octopus Recruitment Ltd
Location
Barnstaple and surrounding areas
Salary
£23,410 - £24,897.86 (FTE) per annum depending on experience
Closing date
12 May 2024

View more

Function
Corporate Services, Administration
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Details

Role: Customer Service Adviser

Location: Barnstaple

Salary:£23,410 - £24,897.86 (FTE) per annum depending on experience

Two positions:

Hours: Full Time - 37 hours per week – permanent

Part Time – 22.2 hours per week – fixed term contract (9-12 months maternity cover)

The Role

As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.

The main responsibilities of the role are:

  • To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
  • To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
  • To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
  • The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries.

About You

  • You will have a passion for helping people and the ability to stay calm in a crisis
  • You will be able to tactfully deal with a wide range of customers
  • You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
  • You will have experience of working in front line customer service
  • You will be a good problem solver and innovative thinker.

Benefits

  • 27 days holiday plus bank holidays
  • 7% Employer contribution Pension
  • Cash Plan of up to £1400 per year
  • Employee Assistance Programme (EAP)
  • Health & Wellbeing Support
  • Family Friendly Policies
  • Cycle to Work Scheme
  • Tech Scheme
  • Refer a Friend Scheme

The successful candidate will be required to complete a Basic DBS check.

Closing date: Monday, 22 April 2024 – 10:00

Interviews: TBC

Applications must include a completed North Devon Homes application form and supporting statement and CV.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Company

Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Telephone
01135323418
Location
Octo House, 2 Station Road
Otley
Leeds
West Yorkshire
LS21 3HX
United Kingdom

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