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Service Lead

Berkshire, England
£33,064 - 33,065 per year
Closing date
15 May 2024

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Community and Customer Services, Social Care
Full Time
Organisation Type
Service Lead - ( South Central )

 Salary - £33,065 per annum + UWH- £200) per annum

Job Type - Full-Time/Permanent

Hours - 35 hours per week (plus 5 hours paid lunch break)

Location - Remote - Homebased with travel to Berkshire, Buckinghamshire, Hampshire.

 We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.


Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody.  We are looking for a of Operational and Management Colleagues to join us at an exciting time of change. 


 What are the Benefits to Joining Nacro and what you can expect from us.


•                  A dynamic and supportive team who delivers results for the people we support every day.

•                  The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

•                  A commitment to helping you learn and develop your career.

•                  Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.  



Who are we looking for?


•                  This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.


•                  You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support). 


•                  We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting BASS at external forums and being part of multi-agency meetings. 


•                  You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills. 


•                  The role offers flexible working in the community (visiting staff and properties), in Berkshire, Buckinghamshire, Hampshire and you can work from home. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.



Main Duties


•                  Effectively lead and deliver services which c

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