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Senior Housing Support Worker - Essex and Norfolk

Essex, England
£26,477 - 26,478 per year
Closing date
18 May 2024

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Senior Housing Support Worker - Essex and Norfolk CAS2

Senior Housing Support Worker - Essex and Norfolk

Location:  Essex and Norfolk with travel to - (Norwich, Ipswich, Colchester, Chelmsford, Southend).


Salary - £26,478 (Including £200 Unsociable Hours Allowance)

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

(Driving License and access to vehicle MANDATORY)


The provision of the contract is a morning shift 08:00 - 16:00 and a late shift 14:00 - 22:00 with a rolling Rota for on-call shifts covering weeknights, weekends, and bank holidays However, there is flexibility around this which can be discussed at the interview.



We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people. We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.


Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a number of Senior Support Workers to join us at an exciting time of change.


Who are we looking for?


This is an exciting opportunity to join our team as a Senior Support Worker to make a positive impact on the lives of service users by co-ordinating the provision of direct housing related support and housing management services.

This will be achieved by working with area operation and central support teams and liaising with a range of external agencies and partners.



Key Responsibilities


•                Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.

•                Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.

•                Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.

•                Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children's teams etc.

•                Act as an operational subject matter expert to input to policy and procedure reviews.

•                Carry a small caseload of complex need service users.

•                Be a senior operational representative for complex case reviews with external professionals.

•                Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required.

•                Deputise for the Service Lead at external service or contract reviews as required.

•                Deputise for Service Leads as required and line manage teams of support workers for temporary periods of time.

•                Ensure teams are compliant with voids and arrears protocols and procedures and review performance data in conjunction with Service Leads intervening where there are areas of underperformance or non-compliance.

•    &

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