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Regulatory Support Officer

Regulator of Social Housing (RSH)
Manchester, Leeds, Birmingham or Bristol
£38,534 to £42,591
Closing date
12 May 2024

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We are currently looking for a number of Regulatory Support Officers to join us at the Regulator of Social Housing.  Join us in promoting a viable, efficient and well-governed social housing sector, ensuring the delivery and maintenance of suitable, quality housing.


Job Description:

As the Regulatory Support Officer, you will support in the delivery of effective engagement with registered providers, carrying out analysis  and engagement to support inspections and, where improvements are needed to support continued compliance, will support in the design of follow-up interventions and provider engagement.

Your role will include supporting colleagues in considering responsive engagement referrals and casework, including co-ordination, monitoring and undertaking less complex casework.  You will also assist in the programming, coordination and delivery of the Regulator’s planned programme of regulatory inspections and responsive work. You will engage with registered providers, developing and managing relationships.



As the successful candidate, you will have a sound understanding of the Regulator’s role and have relevant experience in a housing, governance, risk management or other comparable regulatory environment.  You will have strong verbal and written communication skills, with the ability to manage relationships with a wide variety of stakeholders, as well as good analytical evaluation skills, with the ability to exercise sound judgement and reach conclusions. 

You will be able to work across team boundaries in a collaborative and inclusive way and will have a strong organisation skills, with the ability to manage competing deadlines.  


General Information:

Why work at RSH?

At RSH, we offer a range of excellent benefits including a 35-hour working week, 33 days annual leave and access to a highly competitive defined benefit pension scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family-friendly policies that support work-life balance. 

We also offer access to our staff discount scheme, cycle-to-work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits.  Full information on this and our other fantastic benefits is available on our website.



We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester office will be relocating during 2024/25, however will remain within the city centre. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.



Interviews are expected to take place w/c 3rd and 10th June and will be held via Microsoft Teams.


Benefits and Salary

At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.


Things you need to know

Application process
For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment. 

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.

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