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Executive Director of Operations

Job Details

An opportunity to make a positive impact on peoples’ lives and community

Caledonia Housing Association is one of Scotland’s leading social housing providers and has been recognised as one of the top UK Housing Associations to work for, with the vision of providing “Homes and Services that make life better”.  We are committed to providing high quality affordable housing, building new homes and transforming customer services, across the 8 local authorities in which we operate, employing approximately 200 staff.  

Caledonia is a financially strong organisation with exciting opportunities ahead of us, so it’s a great time for someone looking for a career defining opportunity to expand their strategic leadership experience within an organisation with a strong social purpose and progressive people culture.

This Executive Director of Operations follows a recent review of our Executive Structure, with the aim of enhancing the strategic capacity of Caledonia’s senior leadership team. The newly created Executive Director of Operations role reports directly to the CEO and will work closely with the Caledonia Governing Body, deputising for the Chief Executive as required.


About the role
The Executive Director of Operations will be responsible for strategic leadership and oversight of all aspects of housing operations, including: frontline customer service, housing management, property investment programmes, repairs and cyclical maintenance, support services, new build and regeneration projects.

You will collaborate closely with the executive team and our Management Board to develop and execute strategies that provide an exceptional customer service to over 5,600 social housing tenants and 2,300 home owners across Scotland, while increasing the supply of affordable housing and developing sustainable communities through significant investment, new build and regeneration programmes.


What you will bring
As an established strategic leader, you will bring experience of working directly with executive teams and management boards to support, shape and influence strategic decision making.

You will possess exceptional skills in leadership and strategy with experience of leading complex, multi-disciplinary teams to deliver business transformation and great customer service.


A place where everyone can thrive
The Executive Finance Director is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, at Caledonia Group Offices, or on a mobile basis to be near customers or assets.

Supporting the health and wellbeing of our people, and an inclusive culture where everyone feels valued is fundamental to who we are.  

As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits including:

  • 36 days annual leave (increasing with service)
  • Sector leading pension scheme, matched up to 12% by us
  • FREE membership of a healthcare cash plan, including cover for dependents
  • Paid Volunteering Day 
  • Generous executive car allowance
  • Employee Counselling Service
  • Enhanced benefits for maternity, paternity and adoption leave

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. 


Interested in learning more?
If the opportunity to play a leading role in this values based and ambitious organisation interests and excites you, please get in touch with Emma Stevenson from MM Search  at for a Recruitment Pack or call 0141-4040-433 for a confidential conversation.

The closing date for applications is Wednesday 5th June


Caledonia Housing Association is one of Scotland’s largest housing associations, providing over 5,500 high quality affordable social rented homes and a wide range of associated customer centred services. Factoring services are also a key element of our work, with these being delivered for over 2,300 homeowner customers.

We have ambitious plans to continue to provide more new homes, invest in our existing homes and improve the services we deliver. These aims flow from our business vision – Homes and Services that make life better’. You can find out more about our Vision, Mission, and Guiding Principles below.

About Us | Aims, Values & Strategy | Our Culture


Company info
0800 678 1228
Suite 4
Saltire House
Whitefriars Crescent
United Kingdom

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