Skip to main content

This job has expired

Housing Officer

Networx Recruitment
WD17 1LA, Watford
£30,000 – £35,000
Closing date
28 May 2024

Job Details

Housing Officer

Watford, Hertfordshire

£30,000 - £35,000


Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.


About the role?

As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.

The right candidate will need the ability to develop strong relationships with our tenants and be able to confidently communicate and be able to conduct rent analysis accordingly. At Watford Community Housing, one of our corporate objectives is to keep our rent arrears figure within 3%; we are therefore looking for someone with strong skills in this area.

In this role you will need to:

  • have a high standard of customer service that is responsive to our customers’ needs.    
  • be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household
  • make referrals and signpost for support as necessary
  • help to reduce debt owed in rent by actively working on your arrears cases weekly and taking court action where necessary
  • manage cases of anti-social behaviour within your allocated housing patch by working in partnership with other teams and agencies as required


What are we looking for?

You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.



  • Excellent negotiation and influencing skills
  • Excellent communication skills, both written and verbal
  • Excellent time management and organisational skills
  • Good IT skills with the ability to use Housing Management software
  • Ability to input data into systems accurately
  • Proven debt management experience
  • Experience of dealing with people in difficult, often stressful, situations
  • Experience of tenancy and neighbourhood management
  • Knowledge of relevant Housing legislation
  • Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.



  • Good level of general education or relevant experience
  • CIH recognised qualification
  • Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with


What can we offer you?

You will be working close to Watford Junction station and within walking distance of the shops and cafes in Watford town centre.

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave plus bank holidays, an employer pension contribution of up to 11%, development opportunities, Life assurance 4x of annual salary and access to a comprehensive employee rewards scheme.


Company info
01943 661105
The engine house
Ilkley road
West Yorkshire
United Kingdom

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert