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This role is with Shepherds Bush Housing Association who are now part of The Guinness Partnership.

About Shepherds Bush Housing Group

We’re a forward-thinking housing group in the heart of west London. Since we started in 1968 our ethos has remained the same: to provide affordable homes and services that build communities.

Here at Shepherds Bush Housing Group, we are passionate about what we do and apply our innovative outlook to find new ways to invest in people, communities and residents.

We offer careers that are both exciting and rewarding. We’re looking for people who bring a variety of different skills and experiences to help us continue to make a difference to the local communities we work within.

This is a unique opportunity to work for an award winning organisation and genuinely contribute to the achievement of our corporate aims and objectives.

About the role

The successful candidate will be responsible and accountable for delivering high-quality surveying services to a variety of tenures including rented, leasehold, supported and temporary accommodation.  

You will have the opportunity to work in partnership with caseworkers, providing a full surveying service for the major adaptations and essential repairs programmes.

The post holder will have an enhanced focus on engagement with residents and the wider community and deliver a holistic service that embeds community cohesion and delivers value for money.

Key Responsibilities

  • Receive repair queries from customer’s services, tenants and other client groups, decide upon a course of action and, if required, liaise with all parties to ensure surveys are carried out with optimum use of resources and minimum disruption to tenants. Communicate and provide feedback on actions to customer service, tenant or client as appropriate.
  • Provide prompt follow up action to inspections as necessary, including: providing written reports.
  • Respond to all correspondence in line with the pre-action protocol for housing disrepair.
  • Provide housing and property records, files and documentation in line with disclosure requirements.
  • Carry out a pre-inspection when a complaint is submitted, arrange for any necessary repairs and post inspection upon completion.
  • Investigate complaints thoroughly and respond within timescales set out in the SBHA complaints policy and procedure.
  • Support the Leasehold management team in the management of our portfolio of leasehold, shared ownership and mixed tenure schemes.

Please see the job description for a full breakdown of duties and required experience.

About you

A recognised technical qualification or professional qualification in building/surveying, minimum BSc, MCIOB or MRICS is essential for this role. You should have experience of preparing and supervising maintenance contracts as well as knowledge of tendering and contractual procedures. To be successful, you will need to have a good knowledge of building construction and maintenance, experience of building defect diagnosis and the ability to work on site unsupervised, using professional skills and judgement to manage works/projects.  

What we can offer you

Please follow the link to read more about our great benefits and what we can offer you:

Equality, Diversity and Inclusion

We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link:

We reserve the right to close this vacancy early if enough applications are received.

Our mission

We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.

We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.

Our mission is social heart, business head, local impact.

Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.

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