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Repairs Officer / Scheduler

Blue Octopus Recruitment Ltd
Gloucester, Gloucestershire
£27,253.80 per annum
Closing date
4 Jul 2024

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Job Details

Permanent, Full Time (37 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now looking for a dynamic and innovative Repairs Officer / Scheduler – someone who can effectively contribute to the efficient running of our Property Care Services, particularly the day-to-day responsive repairs to customers properties.

You’ll be the first point of contact for scheduling enquiries and will liaise directly with internal and external customers to solve problems, ensuring they receive a prompt response and are kept informed of progress made. You will correctly allocate work to our trades staff or contractors, logging any work within the GCH repairs system. We are currently using DRS/Job Manager & Orchard but will soon by moving to Total Mobile/Connect.

You will establish, develop, and maintain effective working relationships and ensure GCH resources are utilized in the most efficient way. You will provide information to works supervisors on incomplete works or works that require materials and liaise directly with customers to re-schedule or book new appointments for follow on works.

This role is based in our office at Railway House, Gloucester. It’s full time, working Monday to Friday, between 08:00 until 17:00.

We’d like you to…

  • Have experience of delivering an excellent customer service.
  • Have repairs scheduling / planning experience, within a housing organisation or similar.
  • Be able to organise workloads and make effective use of time and resources.
  • Be someone who can think on their feet to make the best outcomes for customers.
  • Have an excellent level of IT literacy and numeracy.
  • Ideally have experience of using social housing-based software, specifically Orchard/DRS/Job Manager/PIMSS.
  • Have a good understanding and knowledge of workplace safety including safe lifting/handling, risk assessments, COSHH assessments and workplace DSE assessments.


Closing Date: 4th July 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom

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