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Assistant Director of Business Transformation

Job Description

At mhs, we’ve been providing affordable homes and support for thousands of people across north Kent and Medway for more than 30 years.

As a housing charity, we’re proud of the difference we make for people and places, with our values at the core of the way we work.

We’re passionate about getting it right for our customers, listening and acting on feedback to deliver customer centric services.

We’re looking for a transformation specialist to lead our business improvement, customer experience and ICT teams, support us to deliver our ambitious new strategy. You’ll use strong digital skills to help us focus on the future, implementing effective channel shift and championing innovation to meet people’s diverse needs and expectations.

This is an exciting time to join mhs homes as we strive to transform our business model and strengthen our commitment to providing safe and sustainable homes and communities where people can live well.

In return, we offer a competitive salary with excellent benefits, including:

  • 33 days’ annual leave entitlement (in addition to Bank Holidays)
  • Discretionary annual bonus (currently up to 10% of basic salary)
  • Private healthcare
  • Life Assurance 
  • Group Personal Pension Scheme (personal contributions matched up to 6%)
  • Free parking
  • Access to two holiday homes (in Dorset and Norfolk)
  • Flexible benefits scheme (including the opportunity to buy / sell a week’s worth of holiday entitlement per annum)
  • Enhanced family leave policies

For an informal conversation about this role, please contact Amy Cheswick - 01634 354092 (

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore shortlisting will be done based on the supporting statement. 
In your application and supporting statement, please address how you meet the qualification and experience requirements AND provide an assessment of “what you bring to the role”. 

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

We look forward to hearing from you. 

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