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Resident Involvement Officer

Hightown Housing Association
Closing date
27 Jun 2024

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Other Housing jobs
Full Time
Organisation Type
Housing association / RP

Job Details

About the role

Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association`s residents in rented accommodation.


The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home.

Key Responsibilities

  • To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity.
  • To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting.
  • To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs.
  • To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents` views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making.
  • To support Resident Associations across Hightowns areas of operation.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £39,039 pa for a 35 hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Well-equipped on-site gym

About Hightown

Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people.

We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes).

Appointment to this position will be subject to satisfactory DBS, references and medical checks.

We are an Equal Opportunities Employer.

If you are interested in joining our friendly team, please apply below.

Closing date: 27th June 2024

Interviews planned;  5th July 2024

We are a Disability Confident Employer.

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Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

About UsSocial ImpactEmployee BenefitsGraduate Scheme | Careers In Care | Equality, Diversity & Inclusion

Please see our vacancies below:

Company info
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
United Kingdom

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