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Project Manager (x2)

Citizen Housing
Birmingham, Coventry and Hereford (Hybrid Working with travel amongst our stock)
Up to £58,271
Closing date
21 Jun 2024

Job Details

Project Manager - Asset Management

Full time, permanent

Birmingham, Coge

x1 Disrepair Project Manager

x1 Project Manager (Complex Projects)

We are brave, we are ambitious, we are honest, and we are Citizen!

At Citizen we are very proud to be able to give tens of thousands of people across the West Midlands one of the most important things they will ever have - a home and a foundation for their life.  We believe passionately in our purpose and our team work towards it every day.

It’s an exciting time to join our Asset team, we have two fantastic opportunities for highly motivated and organised Project Managers to join us.

You will support the effective delivery of our Disrepair process and complex investment projects.  These are ideal roles for experienced housing professionals with a proven background in managing social housing projects. 

We are seeking a dedicated individual to join our Assurance Team as a Disrepair Project Manager.  You will have end to end project management skills, be commercially focused and used to working in a fast-paced specialist environment.  You will lead and provide direction to a specialist technical team and indirectly a customer facing repair team ensuring high standards of customer service. You will motivate a busy team and maintain high levels of performance.

We are also looking for Project Manager (complex projects) for a vital role managing and delivering complex projects.  You will report to our Head of Property Services and be responsible for your own portfolio of projects. You will manage the day-to-day scoping and delivery of works and take holistic project ownership from start to finish.   You will work closely and collaboratively with colleagues and stakeholders to shape the co-ordination and delivery of varied projects.

In housing you can make a real difference, the role of Project Manager will involve:

  • Delivering major works and investment programmes ensuring it maximises customer involvement and delivery against Key Performance Indicators.
  • Delivering disrepair processes and activities on a case-by-case basis.
  • Managing a multi-disciplinary team that supports the delivery of major projects and programmes, (inclusive of planned/cyclical/capital compliance and major works), to ensure statutory obligations/regulatory undertakings are met.
  • Implementation of a systematic approach to identifying and resolving building defects and insurance claims across property archetypes.
  • Jointly manage an annual budget of £35m.

As a Project Manager, we need you to have:

  • Previous experience in a similar role, preferably in social housing, leading and managing a diverse team, providing a broad range of technical and specialist services.
  • As strong understanding of regulation and contractual requirements in a housing environment
  • Strong stakeholder management skills with the ability to form strong connections internally as well as externally with a broad range of stakeholders.
  • Excellent analytical evaluation skills, with ability to exercise sound professional judgement and reach conclusions.
  • Excellent oral and written communication skills effective for a wide range of audiences.
  • A confident relationship builder, keen to work visibly and provide both vision and focus within the Asset Team, enabling the delivery of a best-in-class Investment programme for our customers.
  • Experience in procurement and delivery of major works programmes including contract management.
  • Significant operational budgetary control and management at a detailed level.
  • Experience of project management including effective stakeholder consultation and monitoring of customer satisfaction.
  • Knowledge and understanding of the legislative frameworks applicable to the building/construction and social housing sectors.
  • Attainment of a recognised qualification in a building related subject, preferably MRICS or equivalent experience and skill level.

Our people are everything and we offer:

  • Opportunities for salary progression
  • Live work better’ scheme which actively encourages work-life balance
  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave
  • Company Pension – Citizen match up to 10% 
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Access to Citizen’s Wellbeing platform
  • Occupational Health
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.  There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Standard DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at

Closing date: 21st June

Interview date: TBC

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 


One of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

Company info
0300 790 6555
4040 Lakeside,
Solihull Parkway
B37 7YN
United Kingdom

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