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Scheme Manager - Shamrock House

Hightown Housing Association
HP13 6GH, High Wycombe
£32,391 pa
Closing date
30 Jun 2024

Job Details

About the role:

Are you passionate about making a real difference in the lives of individuals facing mental health challenges?

Do you have the leadership skills and compassion to manage a supportive, thriving supported-living environment? If so, we want YOU to join our dedicated team!

Hightown are currently recruiting for an experienced Scheme Manager who has a minimum of two years experience working with adults that have a diagnosed mental health illness.

This is a challenging but incredibly rewarding role, particularly for those passionate about supporting people with mental health needs. You will encounter diverse and complex situations that require empathy, resilience, and creative problem-solving. However, the opportunity to make a profound and positive impact on individuals' lives is unparalleled. Each day, you will witness the progress and growth of residents as they navigate their mental health journeys, and your support will be a crucial part of their success. The sense of accomplishment and fulfillment you gain from helping others achieve stability and improve their quality of life makes every challenge worthwhile

This scheme is undergoing transformative change, and we are seeking someone to lead the way in embedding new ways of working and instilling our core values in the staff team. The ideal manager will need to be innovative, adaptable, and resilient, with excellent leadership skills and a strong commitment to driving positive change.

Shamrock House provides supported living to 14 adults in their own self-contained flats and have shared use of communal areas. Support is provided using a psychologically-informed, trauma-informed and person-centred approach to enable people to learn, regain or develop the skills to move to more independence. Shamrock House creates a safe environment to allow the people we support to feel able to push their own boundaries and reach their potential without fear of stigma.

Safeguarding service users is a top priority for the Scheme Manager, who will ensure compliance with various legislation such as the Care Act 2014, the Mental Health Act and Mental Capacity Act 2005.  As a manager, you will have oversight of safeguarding issues including self-harm, suicidal ideation, self-neglect, alcohol and substance misuse, and challenging behaviour. You will also collaborate closely with multiple agencies to provide comprehensive and secure support for all residents.

You will engage in reflective practice to continually learn and improve from your own experiences, while your team will benefit from clinical supervision that involves case reviews using a psychological framework to enhance service delivery.

You will also be responsible for overseeing a small outreach team who support clients in the community and satellite schemes.

About you

As a Scheme Manager at Shamrock House, you will take ownership and responsibility for the day to day running of the service. You will need to have strong line management skills and the ability to lead by example.

You will have experience of working with Adults with Mental Health illness and preferably a good understanding of Autism and substance misuse.

You will work under the guidance of an experienced Operations Manager to maintain the high standards expected from the Association. You will need to be able to introduce change in a positive way, ensuring that your team is working towards common outcomes.

In addition, you will need to develop positive, professional working relationships with both internal departments and external professionals. This will ensure that outcomes for those we support are achieved using a multi-agency approach.

Your focus will need to be on being proactive and keeping up to date with current strategies and approaches. You will also need to be reactive where concerns are raised about an individual, and act as an advocate to achieve the best possible package of care is made available.

Other duties include:

  • Recruitment and retention of respected, well trained staff teams
  • Leading a team of dedicated Support Workers by role modelling Hightown core values and ethics at all times.
  • Line Management, coaching and appraisal of a staff team.
  • Managing the schemes budget.
  • Proactively overseeing that support is delivered on time and is inclusive for all service users as per agreed support plans.
  • Ensure compliance with internal and external audits, including liaison with local authority inspections.
  • To achieve an excellent standard of outcomes for our service users by regularly ensuring the personalised support plans and risk assessments are of the highest quality.
  • Participate on the management on-call Rota.
  • Develop local relations with community groups, social work networks, families & local authorities.
  • Proactively review any issues with properties, including occupancy, facilities and tenancy, ensuing any issues are flagged for resolutions to the appropriate teams.

You will also have;

  • Excellent communication and interpersonal skills, and a track record of promoting inter-agency work with colleagues.
  • A track record of managing change within a previous team.
  • A drive and the desire to provide high-quality, person-centred services.
  • Experience in the delivery of care and/or support services to vulnerable adults.

The role will involve working across more than one scheme, so a car driver/owner is essential and will have some experience of managing staff and budgets.


In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
  • Mileage paid for car usage.
  • Regular support from your line manager and colleagues.
  • Reflective practice sessions
  • Annual bonus based on satisfactory performance.
  • Monthly attendance bonus on top of your basic salary plus annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Access to Blue Light Card discount scheme.
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us.
  • Friendly and supportive team environment

About us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes from our head office in Hemel Hempstead and employ over 1,000 full and part time staff. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

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We are an Equal Opportunities employer.

We are a Disability Confident employer.


Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

About UsSocial ImpactEmployee BenefitsGraduate Scheme | Careers In Care | Equality, Diversity & Inclusion

Please see our vacancies below:

Company info
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
United Kingdom

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