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Service Manager - Repairs

The Guinness Partnership
England, Gloucestershire, Gloucester
Up to £42275 per annum
Closing date
28 Jun 2024

About us

The Guinness Partnership provides services to more than 65,000 homes nationwide. With a truly national presence, Guinness is one of the leading housing providers in the sector. Guinness Property provide repairs & maintenance services to The Guinness Partnership. Our national teams deliver housing repairs, maintenance and improvement services to ensure our customers' homes are safe and maintained to high standard.

About the role

A full UK clean driving licence is required for this role.

This is a full-time permanent role working 39 hours per week Monday - Friday.

Location: Cheltenham and Gloucester

Are you a dynamic and experienced leader looking for a new challenge in the property maintenance sector? We are currently seeking a talented Repairs Service Manager to join us and lead our internal repairs team, delivering exceptional works to our customers' homes in the Cheltenham and Gloucester region.

If you have a proven track record in property maintenance management, excellent leadership skills, and a commitment to delivering outstanding customer service, we want to hear from you. Join us in ensuring the safety, satisfaction, and well-being of our customers while driving operational excellence in property repairs.

This role is about being highly organised, problem solving, being great with systems and technology and great at people communication. This is not a surveying role but is a key to joining together all of our different services whether that be; Customer communication or complaints, information analysis, contractor management and team work to name a few.

We would love to hear from those with equivalent levels of experience as we know not everyone has direct trade experience.

Key Responsibilities:

- Lead and manage a team to deliver high-quality repairs works in customers' homes.

- Ensure operational productivity and work quality through regular quality audits and monitoring of progress.

- Manage financial controls and resource allocation effectively.

- Oversee subcontractors' performance and compliance with contractual agreements.

- Monitor vehicle stock levels and control materials in line with standards and guidelines.

- Ensure compliance with Health and Safety regulations and other statutory requirements.

- Handle customer complaints, workflow tasks, and system updates promptly.

- Support safeguarding procedures and appropriately address safeguarding concerns.

Key Outcomes:

- Achieve high customer satisfaction and meet operational KPIs.

- Deliver work on time and within budget, ensuring value for money.

- Manage contracts effectively to meet customer expectations and budget requirements.

- Ensure compliance with regulatory requirements, policies, and procedures.

- Maintain a proactive approach to Health and Safety and risk management.


  • Experience of stock condition software/handheld devices.
  • Experience of working as part of a management team delivering front line services.
  • Extensive knowledge of building maintenance technical operations.

Essential Qualifications

  • Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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