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Workspace Services Receptionist/Administrator

London (Greater)
Closing date
20 Jun 2024

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Job Details

About Us

Metropolitan Thames Valley has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture therefore if you feel you have what it takes to create an amazing workspace, we invite you to read on.

The Role

MTVH are looking for a dynamic, self-reliant individual to join the Workspace Services team. The role is office based and will suit a customer focused, forward thinking team player who enjoys challenge. A multifaceted role that incorporates: Welcome and support, process, procedure and the need to be reactive. Workspace Services operate as One Team across a diverse portfolio of sites, supporting colleague and business operational need simultaneously, as such you’ll be able and expected to travel on occasion. Experience within a Facilities role would be a distinct advantage.

Therefore, as part of the Workspace Services team, who take great pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support the Workspace Services Team with all general reception and administration duties.

You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving all customer’s experience. Duties include, but are not limited to:

  • Meeting & greeting visitors including organising appropriate hospitality, maintaining the visitor records system
  • Managing meeting room bookings and requests
  • Provide support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of Health & Safety and Planned Preventative Maintenance
  • Access control management. Issuing & programming access cards and staff IDs
  • Postal functions (incoming and outgoing)
  • Order and maintain stock in relation to the workspace service provision
  • Process and prioritise work order requests from colleagues through a central helpdesk system
  • Attend team meetings and produce subsequent minutes / actions
  • Provide support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
  • Take reasonable care for the Health & Safety of yourself and of all others who may be affected by your acts or omissions at work.
  • Manual handling

Whilst this role’s base will be The Johnson Building (EC1N) a rota will be in place to work alternate weeks at The Grange office (N14 6PW).

What you'll need to succeed

  • Previous relevant operational office experience within the Facilities
  • Demonstrable experience of excellent IT and Microsoft Office skills
  • Strong communications skills
  • Detail orientated and able to prioritise workload
  • Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
  • Customer focussed with a proactive, flexible approach
  • Actively manage relationships ensuring objectives achieved or surpassed.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Supported family friendly approach with extended parental leave
  • Enhanced pension with matched contributions of up to 9%
  • Option to buy or sell up to 5 days annual leave per year
  • Life assurance cover 3 x your salary
  • Cycle2work scheme
  • Hybrid Working - Dependent on job role and department
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
  • Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

  • Gender
  • Ethnicity
  • LGBTQ+
  • Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
0203 535 3611
2nd Floor, The Grange
100 High Street
N14 6PW

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