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The Role

Executive Director – Operations
37 hours, Monday to Friday  
Excellent benefits package

Rooftop is seeking a passionate, collaborative, and talented leader to oversee the management of our portfolio of around 7,000 homes in the beautiful South Worcestershire and North Gloucestershire region.

Rooftop is a welcoming and supportive organisation, which is genuinely close to its customers and embedded in the local area. In this role you will have real impact and influence, internally and externally.

This is a brilliant opportunity to shape the future of a directorate of more than 120 colleagues and ensure that the voice of Operations is centre stage at Rooftop. Our values of working together, making things better and doing the right thing are real and vibrant. We have brilliant and committed colleagues who are proud of what we do.

You will have direct responsibility for leading and managing the Operations directorate that includes Neighbourhoods, Supported Housing, Tenancy Sustainment (including Lettings and Income) Repairs and Maintenance, Facilities and Estates and Customer Experience.

You will also have responsibility for:

  • Leading the directorate and ensuring we rise to the challenge of Consumer Regulation across all core customer service functions
  • Ensuring the delivery of high-quality services to our customers, developing, and implementing a comprehensive Customer Strategy.
  • Effective consultation with tenants and other customers by driving and developing our new Influencing Framework to strengthen the Customer Voice
  • Delivery of effective customer communication to meet regulatory and customer expectations.
  • Ensuring effective Customer Scrutiny and engagement/influence in service scrutiny and continual improvement.
  • The delivery of rent and service charges in line with Statutory and Regulatory requirements and Group policy.
  • Developing strategic priorities and annual business plans for housing management, responsive repairs, income collection, lettings, and supported housing.
  • Ensuring the repairs service is not only efficient and effective but supports high levels of customer satisfaction and meets both customer needs and budgetary requirements.
  • As a member of the Executive Team, you will be responsible for the delivery of the Corporate Plan, Annual Plan, Business Plan, and company objectives.   

We would like to hear from you if:

  • If you are a member of the Chartered Institute of Housing with Level 5 or relevant sector experience.
  • Have a comprehensive knowledge of the housing sector, including legal and regulatory requirements.
  • Have held a senior leadership role with substantial housing management and leadership experience, together with a track record of effectively leading successful teams that deliver results.
  • Have excellent planning and organisational skills with a focus on cost-effective service delivery.
  • Experience of formulating policies and procedures and preparing and managing budgets and monitoring financial performance.
  • Have strong communication and interpersonal skills with the ability to engage effectively with stakeholders at all levels.

Closing Date Monday 8 July 2024 at 9am

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