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Repairs Coordinator

Employer
Yorkshire Housing
Location
Yorkshire, Agile Homeworking
Salary
£29,567.63 per annum
Closing date
30 Jun 2024

Job Details

We’re excited to be on the look-out for a motivated and passionate Repairs Coordinator! We’re looking for people who are capable of providing an outstanding service to our customers by joining our Repairs & Investment Delivery Team

You’ll be customer obsessed by providing quality and efficient services. It’s a role with meaning, so you’ll be making a real difference to our customers’ lives with what you do. This role requires previous knowledge and experience working in a repairs administration capacity, with previous experience undertaking resource planning and/or compliance administration working with customers and front-line colleagues delivering services. 

  

So, what will you be getting up to?  

You’ll play a pivotal role in ensuring all repair works are co-ordinated and completed within the agreed timescales, providing visibility of the cases we are dealing with at all times.

You’ll undertake case management for the Repairs team - logging, tracking and ensuring all cases are completed within the agreed timescales, proactively keeping teams updated and escalating where actions are not completed. 

You’ll keep our customer’s updated with what’s happening with their repairs and work closely with your colleagues in Resource Planning and Gas and Electrical Compliance Coordinator roles to deliver a seamless repairs service to our customers. 

You’ll provide the point of contact for all teams where property expertise is required. You’ll log requests for expertise, and allocate to the relevant operational team, tracking progress through to completion. 

You’ll be flexible capable of working across different interlinking business functions to administer and track information accurately across multiple systems. This will involve speaking internal and external customers and stakeholders. 

  

So, what do we need from you? 

  • You will have worked in an administrative role and ideally have knowledge of repairs or worked in a similar industry. 
  • You’ll need to be customer focused and see the Yorkshire Housing customer behind every repair. 
  • Excellent attention to detail and understand the importance of accuracy. 
  • Ability to juggle multiple priorities at once and manage your time effectively. 
  • Great communication skills and ability to work well as part of a team, comfortable speaking to customers and other stakeholders. 
  • You’re approachable, reliable and committed to providing a high quality administrative support service to your Repairs colleagues. 
  • You can manage your own time - planning, prioritising and working to strict timescales. 

 

It’d be a bonus if you have the following: 

  • Confidence using Microsoft Office programs with intermediate Excel skills. 
  • Ability to act in the customer’s best interest at all times. 

Yep, you guessed it, there’s loads more information on role requirements in the attached Role Profile. Make sure you have a read before applying! 

  

What’s in it for you? 

This is a 18-month fixed-term contract, with a salary of £29,567.63 per annum for a 35-hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.  

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. 

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. 

  

So, now you’re really interested? 

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. 

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply! 

If you require any additional support with your application, or have any further questions, please contact our lovely recruitment team via email at recruitment@yorkshirehousing.co.uk. 

  

The fine print 

The closing date for applications will be 30.06.24, but we might close it early if we get lots of fab candidates, so don’t hang around. 

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
GB

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