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Compliance Administrator

Employer
Yorkshire Housing
Location
West Yorkshire, Fixed-Base
Salary
£27,395.97 per annum
Closing date
5 Jul 2024

Job Details

We’re super excited to be on the lookout for a Compliance Administrator to join our team in Swarcliffe. It’s a role with meaning, so you’ll be making a real difference to thousands of customers lives with what you do.

 

And what about us?

Here at Yorkshire Housing our customers are at the heart of what we do – we call it being customer obsessed.  In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire, and our mission is to make it possible for our tenants to have a place they’re proud to call home- and that’s where you come in!

So, who are the Swarcliffe team? Well, they’re responsible for reactive, void, planned maintenance,  and compliance works of 1400 properties working closely with Leeds City Council under the Swarcliffe PFI contract.

 

What you’ll be doing

You’ll provide administration support for the technical team, processing and raising of orders, arranging customer appointments, identifying and documenting lifecycle works, evidence gathering, diary management of property surveyors and ensure that contract information is up to date and contractors queries are answered. Phew, that was a mouthful right?

You‘ll liaise directly with contractors, LCC compliance and housing colleagues to ensure the smooth running of the voids process and producing correspondence, schedules, reports, spreadsheets using office pc systems.

You’ll take responsibility for the planning and scheduling of work for the  multi skilled operatives in the team and site based staff . And assist in monitoring the compliance inbox, take ownership of the task to ensure compliance and ensure compliance reporting is completed and up to date.

Also, you’ll provide excellent customer care & if necessary, deescalate potential complaints & use persuasive skills to educate customers on the need of compliance / repairs that needs to be undertaken.

 

Sounds good right? Here’s what we need from you

You’ll be assisting in planning and schedule & track compliance works (e.g. Gas Safety checks, fixed wire testing, unvented cylinder checks, solid fuel and oil checks, PAT testing, Fire and Smoke Alarm checks) so would be great if you had experience with dealing with compliance works

You’ll be able to develop and maintain excellent relationships with colleagues & stakeholders. And have excellent problem solving skills and the ability to make great decisions for the benefit of the customer experience.

You’ll demonstrate experience working quickly, with attention to detail but maintaining accuracy in output and have excellent analytical skills.

Want to know more? You’ll find loads of handy information in the attached Job Description.

 

What’s in it for you?

In return we offer £27,395.97 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. In the current climate, you’ll know all about the importance of financial wellbeing. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is our top priority, and at YH, you can make the most of our readily available wellbeing support package. This includes access to Perkbox’ Wellness Hub as well as a My GP service and free counselling with Health Assured.

 

So, now you’re really interested? 

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role. 

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply! 

If you require additional support with your application, or have any further questions, please contact our recruitment team via email at recruitment@yorkshirehousing.co.uk. 

 

The fine print

This role will close on the 05.07.2024, but if we receive some amazing candidates, we reserve the right to close the role early. Interviews will be held on the 15thth, 16th, and 17th of July.

We may also contact you prior to the closing date for an interview. Therefore, we would encourage you to submit your application as soon as possible.  Full details included on attached role profile.

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
GB

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