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Housing Operations Manager

About the role

This role is with Shepherds Bush Housing Association who are now part of The Guinness Partnership.

As the Housing Operations Manager, you will be leading and have day to day responsibility for our Housing Services team (HSM’s) and our overall tenancy management service.

It is essential for us to deliver the best service for our residents and you will be responsible for ensuring we have the most effective processes in place to do this.

You will also manage the budgets in these areas, ensuring value for money and you should have in-depth knowledge of Housing services and a proven track record in leadership, housing management and budget management.

Key Responsibilities 

  • To act as a role model in actively putting the customer at the heart of the service. You will engage customers and be able to manage complex cases in partnership with other stakeholders.
  • Responsibility for ensuring that your team work safely and ensure compliance with Fire risk and other compliance areas in our blocks.
  • You will be required to work collaboratively across the business, dedicated project managers and with 3rd party stakeholders to deliver the outcomes required
  • Manage the day to day operations of the Housing services team across around 5000 homes and liaise with our leasehold team for effective management of multi tenure sites .
  • Ensure accurate invoicing, management reporting and collection of service chargeable work
  • You will Identify any potential risk issues and ensure these are escalated to the Head of Housing Operations.

About you

  • Experience of management of specialist housing services within a regulated environment
  • Experience of developing and delivering service improvement projects
  • Experience of operational leadership of case management including effective partnership working
  • Evidence of leading successful, high performing teams
  • Ability to use insight reports and implement change initiatives as a result
  • Experience of external and internal partnership working to achieve positive outcomes for customers and the organisation.

Please see the job description for a full breakdown responsibilities and experience

What we can offer you

Please follow the link to read more about our great benefits and what we can offer you:

Equality, Diversity and Inclusion

We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link:

We reserve the right to close this vacancy early if enough applications are received.

Our mission

We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.

We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.

Our mission is social heart, business head, local impact.

Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.

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