Neighbourhood Officer x 2
Brixton, London

About Us

Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.

We are currently seeking two Neighbourhood Officers, one permanent and one on a 12 month contract, to join our dedicated team on a full-time basis.

The Benefits

- Salary of £36,506 per annum
- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Health Shield
- Season Ticket loan
- Subsidised gym membership
- Course Funding

If you are a compassionate social housing professional with experience of legal proceeding around tenancies, this is your chance to join our life-changing organisation and make a positive impact.

We believe that by providing quality, affordable homes for women, we can help to create a truly more equal society. You will play a pivotal role in this mission, supporting countless women to liver happier, safer lives.

What’s more, whilst helping forge change and better outcomes for women in need, you’ll be enabled to develop your career and experience levels, guiding you to higher level of achievement.

So, if you're passionate about empowering women and challenging the inequalities they face to create a fairer, better world, apply today.

The Role

As a Neighbourhood Officer, you will support our tenants with their neighbourhood housing needs.

Specifically, you will provide high-quality neighbourhood customer services and management services to our tenants.

Using a coaching approach to support our tenants, you will design services that better support and empower them, including vulnerable women and older tenants, advocating on their behalf.

You will utilise resources within the local neighbourhood and have honest and sometimes difficult life skills conversations with tenants that enable them to make more informed choices in their lives.

Additionally, you will:

- Organise and participate in neighbourhood surgeries
- Ensure compliance with arrears and income policies
- Manage service-related complaints and queries
- Conduct regular inspections of properties
- Support tenants with referrals and application forms
- Identify and deal with abandoned properties and tenancy fraud
- Ensure compliance with all aspects of health and safety, reporting potential risks

About You

To be considered as a Neighbourhood Officer, you will need:

- Experience preparing and presenting cases to Court for breach of tenancy, including DIY possession procedures
- Knowledge of Landlord and Tenant legislation and procedure
- Knowledge of current issues in the provision of social housing, including Welfare Benefits and Welfare Reform & Work Act 2016
- Strong negotiation and mediation skills
- Effective listening and communication skills
- A recognised qualification at HNC level or higher

Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women’s EPIC values.

Other organisations may call this role Housing Officer, Housing Support Officer, Neighbourhood Support Officer, Housing Services Officer, Resident Support Officer, or Social Housing Officer.

Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to step into a fulfilling role and make a real difference in the lives of women as a Neighbourhood Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.