Service Charge Officer Opportunities 

Home based Midlands (with occasional travel as required) 

£32,325 - £35,917 per annum (depending on skills)

Join our team as a Service Charge Officer

We are excited to announce six new Service Charge Officer positions within our growing team. These unique roles are part of the wider Service Charge Team, dedicated to providing a proactive and supportive service to both customers and colleagues.  

As a Service Charge Officer, you will focus on the delivery and management of service charges across all tenures and will monitor and analyse data to justify and validate service charges, ensuring accuracy and efficient expenditure and income management.

The role involves collaborating across different departments to ensure a ONE team approach, working to provide customers with robust, reliable, and real time accessible information.   

Some of your daily duties will include investigating, resolving, and communicating the outcomes of service charge queries directly to customers. You will manage the entire process and understand the service charge journey for each customer and service type.

You will be involved in setting service charges as part of the annual rent review, handling service charge accounts, new build deliveries, and other projects. You will also attend meetings, such as resident or scheme review meetings, to explain service charges and their costs, calculations, and apportionments.

Some of the things we need from you:

• Demonstrable experience in a housing operational or housing asset environment (or similar) in a large and complex organisation with substantial budgets
• Understanding of Service Charge legislation 
• A strong communicator, able to deliver complex information to a wide audience
• Experience of interpreting information, carrying out research, analysing complex data, appraising performance, and understanding and managing risk and compliance matters
• Experience of working in partnership with colleagues across different business areas

While this role is home based, you should be able to travel occasionally to Group offices and other locations for resident meetings as needed. Our Group offices are situated at Birmingham Business Park in Solihull and Central Park in Worcester.

Some of the great benefits we can offer you:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If you have experience in housing operations, income management, asset management or similar roles, along with a good understanding of service charges, we encourage you to apply.

We aim to hold interviews/assessments for this role from the week of 29th July 2024 and will contact you to arrange a time once successfully shortlisted.

Early applications are encouraged as we may close the recruitment process before the stated closing date.