Title: Metering Specialist known internally as a "Heat Network Metering and Billing Specialist"

Location: Beeston, Nottingham, NG9 1LA

Salary: £30,802- £32,423 based on a permanent 37.5hr week contract - office & home based working.

The Heat Network Metering and Billing (HMB) specialist is responsible for managing a defined group of contracts mainly delivering district/ communal heating and metering and billing services to our properties. The ideal applicant will play an important role in supporting the Heat Network Metering and Billing Manager with accurate and efficient billing, as well as providing exceptional customer service to our residents. This fascinating role demands solid technical expertise in heat metering systems and billing processes.

The HMB specialist key Responsibilities:

• Manage and oversee MTVH managed heat networks, ESCos, heat metering and billing and externally managed heat networks
• Be the main point of contact for contractors, front line staff, stakeholders and customers regarding queries relating to your contracts.
• Communicate effectively and professionally to solve issues, monitor progress, and work proactively to meet the needs of the business.
• Support the effective delivery of planned preventative maintenance, responsive repairs and any planned programmes.
• Ensure regulatory compliance and adherence to relevant Industry legislation

What you need to succeed

To excel in the role of Heat Network Metering and Billing Specialist, the ideal candidate must embody exceptional communication skills across all levels. At MTVH, our core values of Care, Dare, and Collaborate shape our approach to every aspect of our work, and we seek individuals who embody these values consistently. We are looking for people that not only share these principles, but also have a thorough understanding of heat network metering and billing.

Interview Date: 16th August 2024

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.