We are a dedicated team all working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for looking after our domestic heating and hot water systems including domestic gas and solid fuel systems. The work we do ensures that our residents are safe and warm by managing repairs, servicing, and planned replacement programmes.

As a Contract Officer, you will support the Contract Manager to manage a defined group of contracts delivering asset compliance services, helping ensure our assets comply with relevant regulations and contributing to customer safety, satisfaction, and value for money.

What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be a friendly and knowledgeable Contract Officer, but you'll also have great customer service skills and the ability to work on your own initiative. Previous experience of supporting the management or delivery of asset compliance contracts is highly desirable. You'll need to have great attention to detail and experience of analysing data to identify improvements required. You'll also be able to demonstrate:

• Ability to gather information, diagnose problems, draw logical conclusions, and suggest practical solutions.
• Experience of building and maintaining relationships with contractors, tenants, and staff across different functions.
• Awareness of statutory and regulatory requirements relating to asset compliance (within social housing would be ideal)
• Good written and verbal communication skills.
• A sound understanding of financial controls.
• Able to demonstrate Guinness behavioural competencies.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.