Permanent, Part Time (22 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a Customer Satisfaction Administrator to provide support across the Satisfaction Team and be responsible for administrative and process-specific tasks for customer satisfaction colleagues as well as other functions across GCH’s Customer Experience services.

You’ll manage a caseload of planned work, as determined by the Customer Satisfaction Manager, including proactive management of ongoing works, complaints system, mailboxes and satisfaction tracking, data transfers and collation of feedback. Using a range of Microsoft packages, especially Excel and PowerPoint, you'll support with producing reports for board, meetings, taking minutes and managing outstanding actions. You’ll ensure a great experience to all customers is provided, that is focused on listening to customers and finding suitable solutions, taking ownership of customer issues and ongoing works or case management. 

We’d like you to…

• Have experience of administration or business support.
• Have experience of working in a customer facing environment, ideally within the Social Housing sector.
• Be computer literate, comfortable using Microsoft Office packages, housing or CRM systems as well as call handling software.
• Have experience of working flexibly within a team structure and towards KPI’s
• Have experience of developing, implementing and maintaining computerised spreadsheets and databases to record and analyse information
• Be a self-starter.
• Have knowledge of housing and property management, especially tenancy repairs and neighbourhood management.
• Have excellent written, verbal communication and interpersonal skills with a strong customer focus and an ability to understand the needs and perceptions of different stakeholders.

Closing Date - 2nd September 2024. 

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!