Head of Customer Experience
- Employer
- Campbell Tickell
- Location
- Sheffield | Hybrid
- Salary
- £56,774 - £58,916 pa
- Closing date
- 2 Sep 2024
View more categoriesView less categories
- Function
- Community and Customer Services, Care and support, Housing / neighbourhood management, Corporate Services, HR / Organisational development, Homes and Asset Management, Business development, Residential Development & Construction, Development / regeneration
- Seniority
- Head of services
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Head of Customer Experience
£56,774-£58,916 pa
Sheffield | Hybrid
Campbell Tickell are proud to be recruiting for a Head of Customer Experience at South Yorkshire Housing Association.
With over 10,000 customers and nearly 6,000 homes, South Yorkshire Housing Association (SYHA) is a key player in the housing sector across South Yorkshire. We are deeply committed to the communities we serve, ensuring that understanding our people and places is central to our mission.
We are excited to be seeking a new Head of Customer Experience to join our leadership team. This is a pivotal role, as our new Head of Customer Experience will be instrumental in shaping and implementing our customer engagement strategies, aligning with our mission to deliver exceptional service to our residents. You will be a champion for customer voice, ensuring a culture of learning that means our customers’ perspectives are proactively acted upon across the business and are situated at the heart of our service delivery.
We are looking for a visionary leader who can bring innovative ideas for our customer connect function. You will have the skills to communicate this vision across the organisation and the leadership qualities to work collaboratively with our teams to deliver on these goals. Knowledge of customer service principles will be essential, and ideally you will also bring knowledge of the Housing Ombudsman Service’s complaint handling code. Additionally, your ability to lead, inspire and engage both employees and customers is equally important.
You will have exposure in a leadership role focused on customer experience within the social housing sector, and be ready to bring your knowledge around the new consumer standards to help ensure that we are delivering excellence. You will share our commitment to supporting our customers and communities, driven by the desire to make a tangible difference.
This role offers an opportunity to impact how we operate at SYHA. If this sounds like the kind of challenge that motivates you, we’d love to hear from you.
You can download a job pack from www.campbelltickell.com/jobs.
For further discussion please contact Sewa Adebayo at Sewa.Adebayo@campbelltickell.com or 075 0899 7839.
Closes | Monday 2nd September | 9am
Company
Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.
Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.
We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.
We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.
- Website
- https://www.campbelltickell.com/
- Telephone
- 0203 434 0990
- Location
-
Laystall House
8 Rosebery Ave
Wembley
London
EC1R 4TD
United Kingdom
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