Skip to main content

This job has expired

Housing Officer / Neighbourhood Manager (Outer London)

Employer
Origin Housing
Location
London (Greater)
Salary
£44,548pa
Closing date
22 Sep 2024

Job Details

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Housing Officer/Neighbourhood Manager

You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin’s residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience.

 

What you’ll do

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.

At a glance you will:

  • Manage and resolve any tenancy and estate management issues
  • Act as a central point of contact for all resident queries
  • Managing all resident schemes
  • Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes
  • Completing Fire Risk Actions assigned to the Neighbourhood Manager
  • Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them.
  • Managing new developments handovers

What you’ll need

  • Previous experience in a Neighbourhood, Housing or Property Management Setting
  • Previous Housing Sector Experience
  • Experience of setting up and maintaining successful partnerships
  • To be a confident communicator across all channels but, specifically, you’ll need experience of producing written correspondence for a variety of audiences.
  • You need a full driving licence and own your own vehicle

 

Our Values

Our core values are at the heart of how we work

  • Take the lead
  • Create energy
  • Build trust
  • Be generous
  • Stay grounded
  • Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

  • Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
  • A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
  • 2 additional ‘giving something back’ volunteer days
  • A pension scheme with contributions from 4% of your salary
  • Family leave, compassionate leave and enhanced maternity pay
  • Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
  • Interest free loans to help spread the cost of a season ticket or another big purchase
  • Annual staff conference, team away days and annual team meal allowance
  • Access to Perk Box for fantastic savings on everyday purchases and much more
  • Free employee assistance programme
  • Opportunities to join staff network groups
  • Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above.

Closing date for applications: 22 September 2024

 

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

 

Company

About Origin Housing

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them. 

Origin Housing started life in 1924 as St. Pancras House Improvement Society, a charitable organisation founded by Father Basil Jellicoe because of a belief that good quality affordable housing is a foundation for a successful life.

Thanks to a subsequent series of mergers with other organisations: Humanist Housing Association, Griffin Homes, and Lee Housing Association, we now work in 14 areas across North London and Hertfordshire.
 

Our vision Great homes: places where people are proud to live

We want to provide homes that people are proud to live in. Housing is a long-term commitment so it is important to us that we build quality property and continue to invest in keeping homes at modern standards over many decades.

We buy land and build homes for rent and for sale. We also buy homes directly from private house builders.

 The homes are for:

  • letting at a subsidised rent;
  • part-rent part-buy (called shared ownership);
  • outright sale – the profits from which support our charitable objectives.


We finance this by: raising loans; proceeds from sales; along with a small amount of government grant.
 

Positive people: responsive caring staff getting services right for customers

We strive to be a top-performing landlord, property manager and provider of care and support services. We want our customers to be positive about the services we provide. This means it is crucial that our staff are skilled, dedicated and positive people who are committed to providing the best possible customer service.

We recognise that to do this means we must listen to our customers, so we regularly seek feedback and work with customers to improve services is central to the way we operate.

Strong communities: helping people and neighbourhoods thrive

Our aim is to help people and neighbourhoods to thrive. Working in partnership with Local Authorities we provide under contract a range of care and support services to people who are vulnerable due to learning disabilities, old age or other issues.

We want our communities to be places where people feel safe and proud, and where they can aspire to reach their potential. To help achieve this, we run and support initiatives to encourage inclusion and involvement, helping people to become actively involved in building sustainable, healthy and vibrant neighbourhoods. We provide support for people to find sustainable employment, manage their money, and stay in their homes for longer.

 

Company info
Website
Telephone
020 7209 9222
Location
St Richards House
110 Eversholt Street
London
London
London
NW1 1BS
United Kingdom

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert