Job Description

We have a new opportunity for an Operational Support Manager to join our team in Oldham on a permanent full-time basis.

Reporting to the Regional Head of Service, you’ll be required to oversee the efficient operational planning and co-ordination of the Repairs and Maintenance Team.

Although based in Oldham, you will be managing a team in London and will be required to travel to London a minimum of once per month. 

What we’re looking for
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced manager, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

Key Responsibilities:

• Managing the planning and administration team to ensure customer service standards are achieved through the planning and co-ordination of the regions Responsive Repairs.
• Supporting and developing a team of planners and coordinators to ensure that the regional teams receive an excellent service.
• Ensuring that data is updated in a timely and consistent manner and that quality audits are conducted for planning and system updates.
• Ensuring effective management of the regional operative diaries ensuring that all specialist materials are available to support reduced travel and first-time fix rates.
• Covering the work of the Planners during periods of absence.
• Sharing knowledge across the wider operational teams to support continual improvement of the services Guinness Property deliver.
• Working closely with the Regional Commercial Team to ensure effective use of subcontractors and provide guidance on chargeable works.
• Achieving agreed personal, team and corporate objectives and take ownership for performance and development across the team.

Skills / Experience

 Essential:

• Proven experience of delivering high quality services in a customer focused environment.
• Experience of leading, managing, developing and motivating teams to work within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven experience of developing services in consultation with customers and stakeholders.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with scheduling software.
• Experience of working with sub-contractors
• Excellent organisational and time management skills.
• Microsoft office including Word and Excel.
• Demonstrate the Guinness Behaviours.

    Desirable:

• Experience of Accu Serv job management system.
• Experience of DRS

Essential Qualifications

• Educated to A level or equivalent level of competence.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.