About the role

We are looking for a full time Housing Officer to be part of our busy team providing a professional, customer focused housing management service to the Hightown's general needs residents in rented accommodation.

Although we love to develop people, at this critical stage in our journey you will need to already have experience of delivering a customer focused housing management service.

The role involves managing a geographical patch of properties and duties will include:

• Carrying out tenancy reviews and tenancy audits with residents in their homes
• Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding
• Taking appropriate action regarding breaches of tenancies
• Working with the other teams to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears
• Assisting with Court processes
• Resident involvement throughout the week travelling across your geographical patch

Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include:

• Anti-Social Behaviour
• Domestic Abuse
• Tenancy Fraud

As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed.

Due to the nature of the role you must have a driving licence and access to a vehicle for work purposes.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £39,039 pa for a 35 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

Closing date: Sunday 15th September 2024

Interview date: Monday 23rd September 2024

We are an Equal Opportunities & Disability Confident Employer.

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